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ERROR MSG DISAPPEAR AFTER MIDNIGHT

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  • 1.  ERROR MSG DISAPPEAR AFTER MIDNIGHT

    Posted 07-25-2014 02:50 PM

    Hi,

     

    Just after the midnight all the errors and traces that our agents reported to enterprise manager disappears and can't see anymore in workstation.

    Regardless of the number of metrics that could be erased automatically

    Why data and traces of the previous day are not displayed?

     

    Thanks !



  • 2.  Re: ERROR MSG DISAPPEAR AFTER MIDNIGHT
    Best Answer

    Posted 08-05-2014 03:12 PM

    Hi,

     

    Something inside the traces folder was corrupted the data or the index of the DB

    The solution is rename or delete the traces folder and let the EM create it again from the scratch

     

    In our case it happens to us after the migration of the EM from 9.1.1 to 9.5.1

     

    Thanks,

    Richard.



  • 3.  Re: ERROR MSG DISAPPEAR AFTER MIDNIGHT

    Posted 08-05-2014 03:27 PM

    Before deleting the traces/event db, try reindexing first. In most cases, this fixes the problem.

     

    CA APM Installation and Upgrade Guide



  • 4.  Re: ERROR MSG DISAPPEAR AFTER MIDNIGHT

    Posted 08-05-2014 05:25 PM

    This has happened to me. Depending on the APM version you are using, the introscope.enterprisemanager.transactionevents.storage.max.disk.usage clamp value in the apm-events-thresholds-config.xml file may need to be adjusted from megabytes to bytes (so a value of 1024000000 would be 1024 megabytes, or 10 gigabytes). I believe this typically occurs upon upgrading to 9.1.0 or higher. There used to be a similar property in the IntroscopeEnterpriseManager.properties file, but it should no longer be present (remove it if it is).