Announcement of Limited Support for CA 2E and Plex for atleast 1 week starting February 18th, 2019

[Vijaya Kumar Dasari]

Hello All,

 

As you might be aware, CA Technologies has been acquired by Broadcom Inc. As part of post-acquisition infrastructure consolidation, our IBMi machines are being relocated to other locations starting February 18th 2019 and the move will last atleast 1 week.

 

During this time frame, we will not be having access to the IBMi DEV and Support machines. That said, CA 2E Support will still be functional during this time and will be able to provide limited support.

 

The aforementioned exercise will impact for Plex Support side as well.

In case of any specific issue raised for System-i run-time would be impacted.

 

We are making alternate arrangements for hosting our product so that we can provide limited support around replications, workaround suggestions and static code analysis. Since it is an alternate arrangement we will not be having access to code debug utilities and any issue that might need in-depth code debug analysis might get delayed by atleast 1 week. 

  

As always, we will continue to help make your business successful, inspite of this temporary inconvenience.

 

Many thanks in advance.

 

Regards,

Plex, 2E Support Team

[Vijaya Kumar Dasari]

Hi All,

 

Due to unforeseen technical issues Infrastructure relocation is not happing this week.

Tentatively it would be from 4^th March – 11^th March.

 

Will keep you update on this.

 

Regards,

Plex, 2E Support Team

[Vijaya Kumar Dasari]

Hi All,

 

Infrastructure consolidation is planned from 1 March – 11 March 2019.

You may get limited support during this time frame as mentioned earlier.

 

Many thanks in advance.

  

Regards,

Plex, 2E Support Team

[Vijaya Kumar Dasari]

 Hi All,

 

Again due to some technical issues relocation of infrastructure is on hold temporarily.

It would be sometime in April 1^st or 2^nd weeks.

We will update you on this once it is confirmed.

 

Our support will continue as it is.

 

Thank you for your understanding and cooperation.

 

Regards,

- Plex, 2E Support Team