In the SOLUTION DOWNLOAD for the 7.2.1 Refresh Pack 24.004, there is a problem downloading by clicking the Cloud under the Download column. Sustaining Engineering is aware of the problem and is working with the Web group to get it fixed.
There is a workaround to the problem by doing the following steps.
-Go to the webpage for the 7.2.1 Refresh Pack 24.004 at the following link.
https://support.ca.com/us/download-center/solution-detail.html?docid=660628&os=ANY&aparno=SO07937&actionID=5
-Click all items that you require/need under "Add to Cart" column.
-On the toolbar above, click Cart.
-Click "Checkout" at the bottom of the page.
-You will get an email with a link. Click the link and choose HTTP (the one I used). There will be a zip downloaded that contains all of the items you selected.
Cheers,
Andy