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Virtual Services are going offline when the servers are restarted

  • 1.  Virtual Services are going offline when the servers are restarted

    Posted Oct 07, 2020 07:24 PM
    Hi,

    All SV servers on cloud and we will stop the servers everyday night and resume them next day morning. When we bring up the server, most of the Virtual Services are going offline Observed same behaviour when the servers are restarted. thanks

    Version: DevTest 10.6

    Note: Recently upgraded to DevTest 10.6 and we had same configuration on cloud when we were on DevTest 10.4 previously.

    ------------------------------
    Thanks,
    Narasimha.
    ------------------------------


  • 2.  RE: Virtual Services are going offline when the servers are restarted

    Broadcom Employee
    Posted Oct 07, 2020 08:46 PM
    Hi Narasimha
        Can you share VSE log file.

    Regards
    Sankar 





  • 3.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 07, 2020 10:51 PM
    Hi Shankar,
    Thanks for your response.

    VSE log file doesn't have any details after SV servers restart.

    ------------------------------
    Thanks,
    Narasimha.
    ------------------------------



  • 4.  RE: Virtual Services are going offline when the servers are restarted

    Broadcom Employee
    Posted Oct 08, 2020 02:11 AM
    HI Narasimha
               Please share this file for a quick check. You may send me a private message.

    LISA_HOME\vseDeploy\<VSE Folder>\.services

    --
    regards
    Sankar Natarajan





  • 5.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 08, 2020 06:14 AM
    Hi Narasimha,

    Are you restarting the server without stopping the VSE or first stopping the vse and then doing server restart?

    Also, is this same behavior observed when you stop and start the VSE?

    Thanks 


    ------------------------------
    Regards,
    Vaibhav Jain
    Capgemini
    ------------------------------



  • 6.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 08, 2020 07:30 PM
    Hi Vaibhav,
    DevTest 10.6: My EC2 instance will be stopped everyday night and will be started again next day morning. The same config used to work without any issues when we were on DevTest 10.4 cloud.

    Observed the behaviour when:
    1) VSE is down, however services were running without any issues before VSE goes down.
    2) I have observed the same behaviour when VSE is stopped and started again.

    ------------------------------
    Thanks,
    Narasimha.
    ------------------------------



  • 7.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 08, 2020 11:54 PM
    I assume, there is no error in portal for the stopped services.

    Is the Auto Restart flag enabled for all services?

    Also, try deploying couple of services again with Auto Restart as true and observe the behavior.

    Thanks



    ------------------------------
    Regards,
    Vaibhav Jain
    Capgemini
    ------------------------------



  • 8.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 09, 2020 12:58 AM
    Hi Vaibhav,
    Already auto-restart is enabled. All the virtual services are coming-up when the server starts on 10.4 with the same configuration.

    ------------------------------
    Thanks,
    Narasimha.
    ------------------------------



  • 9.  RE: Virtual Services are going offline when the servers are restarted

    Broadcom Employee
    Posted Oct 09, 2020 01:04 AM
    Hi Narasimha,
        Could you please share vse logs  from 10.6 version and
         LISA_HOME\vseDeploy\<VSE Folder>\.services from both 10.4 and 10.6 versions to take a look. If you do not want to share these files through community, please raise a support ticket with the required details for further analysis.

    Thanks,
    Srikanth



  • 10.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 09, 2020 01:13 AM
    HI Srikanth,
    Thanks for your response.

    I don't see .services file. 
    Note: We are not using vseDeploy folder under LISA_HOME folder. Our structure is as follows.
    LISA_HOME\data\vseDeploy\VSE_folder-->I can see all the VS  that are deployed.

    ------------------------------
    Thanks,
    Narasimha.
    ------------------------------



  • 11.  RE: Virtual Services are going offline when the servers are restarted

    Broadcom Employee
    Posted Oct 09, 2020 01:19 AM
    Is it the same case (Path of vseDeploy) in both 10.4 and 10.6?
    In general, vseDeploy folder exists under <LISA_HOME>. Have you made any changes during installation of Devtest to consider data from different path?



  • 12.  RE: Virtual Services are going offline when the servers are restarted

    Posted Oct 09, 2020 01:28 AM
    No Srikanth, this is the existing configuration on 10.4 as well.

    yes we have made some changes to use the "data" folder in the Ansible scripts.

    ------------------------------
    Thanks,
    Narasimha.
    ------------------------------