Devtest 10.6 - 503 Service Unavailable

[harika.gonela1]

Hi Team,

On Devtest 10.6 we are seeing below error on starting VSE and simulator services where as portal and registry are good. Could you please help.

Portal.logs:

020-10-09 05:40:19,519Z (22:40) [qtp998351292-34] ERROR org.grails.web.errors.GrailsExceptionResolver - RetrofitError occurred when processing request: [GET] /devtest/api/sv/vseServers/name,%20performanceEnabled/all
503 Service Unavailable. Stacktrace follows:
retrofit.RetrofitError: 503 Service Unavailable

 

11:14

2020-10-09 05:40:19,509Z (22:40) [qtp998351292-34] ERROR StackTrace                     - Full Stack Trace:
retrofit.RetrofitError: 503 Service Unavailable
        at retrofit.RetrofitError.httpError(RetrofitError.java:39)
        at retrofit.RestAdapter$RestHandler.invokeRequest(RestAdapter.java:382)
        at retrofit.RestAdapter$RestHandler.invoke(RestAdapter.java:240)
        at com.itko.lisa.vse.VseServerInfoService.$tt__getAllVSEs(VseServerInfoService.groovy:33)
        at grails.gorm.transactions.GrailsTransactionTemplate$2.doInTransaction(GrailsTransactionTemplate.groovy:94)

Regards,
Harika Gonela.

[Vaibhav Jain]

Hi Harika,

Can you share the vse log

Thanks

------------------------------
Regards,
Vaibhav Jain
Capgemini
------------------------------

[harika.gonela1]

Hi Vaibhav,

Please find the attached vse.log file.

Regards,
Harika Gonela.

Attachment(s)

vse.log   237 KB 1 version

[Vaibhav Jain]

Hi Harika,

I couldn't find any errors in VSE log. Is the issue observed when trying to access devtest portal? 

If yes, then clear the cache of your browser and try once.

Thanks

------------------------------
Regards,
Vaibhav Jain
Capgemini
------------------------------

[harika.gonela1]

Hi Vaibhav,

Thank you. 

Able to fix the issue by referring below link.
https://knowledge.broadcom.com/external/article/74980/an-error-occurred-while-retrieving-the-l.html

Regards,
Harika Gonela.

[Vaibhav Jain]

Thanks for the update.

------------------------------
Regards,
Vaibhav Jain
Capgemini
------------------------------