10.6 workstation Timed out trying to connect error

[harika.gonela1]

Hi Team,

All our lisa workstations are not connecting with error, 

java.rmi.RemoteException: Timed out trying to connect to test registry ssl://xxxxxxxxxxxxx/Registry

                at com.itko.lisa.test.Environment.bootUpTestRegistry(Environment.java:2744)

                at com.itko.lisa.test.Environment.setTestRegistry(Environment.java:2723)

                at com.itko.lisa.gui.TestAdmin.startRegistry(TestAdmin.java:619)

                at com.itko.lisa.gui.TestAdmin.access$000(TestAdmin.java:83)

                at com.itko.lisa.gui.TestAdmin$1.doCallback(TestAdmin.java:270)

                at com.itko.util.swing.panels.ProcessingDialog$2.run(ProcessingDialog.java:195)

                at java.lang.Thread.run(Thread.java:748)

Could you explain what are the reasons for this and how to resolve.

Thank you.

Regards,
Harika Gonela.

[Sankar Natarajan]

HI Harika

        There could be several reasons. Please check the following:

1. Are you able to ping the hostname or Ip address of your registry server from the workstation ?

2. Are there any exceptions in the workstation log file. If so, please share the exception stack trace.

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regards

Sankar Natarajan

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[harika.gonela1]

Hi Sankar,

Yes, i am able to ping from windows cmd and this is the error am seeing in workstation.logs


2021-10-11 11:46:33,019Z (17:16) [AWT-EventQueue-0] ERROR com.itko.util.swing.UserMessage - Error connecting to the DevTest Registry. Error message: Timed out trying to connect to test registry ssl://xxxxxxxxxxxx/Registry
java.rmi.RemoteException: Timed out trying to connect to test registry ssl://xxxxxxxxxxxxxxx/Registry
at com.itko.lisa.test.Environment.bootUpTestRegistry(Environment.java:2744)
at com.itko.lisa.test.Environment.setTestRegistry(Environment.java:2723)
at com.itko.lisa.gui.TestAdmin.startRegistry(TestAdmin.java:619)
at com.itko.lisa.gui.TestAdmin.access$000(TestAdmin.java:83)
at com.itko.lisa.gui.TestAdmin$1.doCallback(TestAdmin.java:270)
at com.itko.util.swing.panels.ProcessingDialog$2.run(ProcessingDialog.java:195)
at java.lang.Thread.run(Thread.java:748)

Regards,
Harika Gonela

[Sankar Natarajan]

Hi Harika

           Please do the following :

1. Go to registry machine

2. Add the following entry to LISA_HOME\bin\Registryservice.vmoptions

-Djavax.net.debug=ssl

Save the file and restart registry service

3. Go to workstation machine

4. Add the following entry to LISA_HOME\bin\Workstation.vmoptions

-Djavax.net.debug=ssl

5. Relaunch workstation and try to connect to the registry

Share Registry log and Workstation log files for analysis.

regards

Sankar Natarajan

This electronic communication and the information and any files transmitted with it, or attached to it, are confidential and are intended solely for the use of the individual or entity to whom it is addressed and may contain information that is confidential, legally privileged, protected by privacy laws, or otherwise restricted from disclosure to anyone else. If you are not the intended recipient or the person responsible for delivering the e-mail to the intended recipient, you are hereby notified that any use, copying, distributing, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited. If you received this e-mail in error, please return the e-mail to the sender, delete it from your computer, and destroy any printed copy of it.

[Vaibhav Jain]

Hi Harika,

Any luck with above issue?

Hope it is resolved now.

Kind Regards,
Vaibhav J

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Regards,
Vaibhav Jain
Capgemini
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