Hi,
We are using Lisa 7.5 for more than 5 years for our product automated tests and it was working till 3 weeks back. Currently we are unable to start the Lisa Registry Service and Getting the below error in the registry.log file.
We have the perpetual License and this is valid till May 30th 2027.
The License details are as below and we are not able to access the server url
https://license.itko.com from browser .
laf.server.url=https://license.itko.com
laf.domain=iTKO/LISA/Company Name
laf.username=CA_LISA_Server
=====================
The below Local License server link is also not accessible :
http://www.itko.com/local-license-server/
Please let us know how to resolve the error and in case any further information required.Error in registry.log:2019-09-06 12:35:40,654Z (05:35) [main] INFO System.out - CA LISA, Copyright (c) 2002-2019 CA, All rights reserved.
LISA Registry
2019-09-06 12:35:40,655Z (05:35) [main] INFO com.itko.lisa.LisaProductInfo - LISA Version :: 7.5 (7.5.0.812)
2019-09-06 12:35:40,656Z (05:35) [main] INFO System.out - LISA Version :: 7.5 (7.5.0.812)
2019-09-06 12:35:40,656Z (05:35) [main] INFO com.itko.lisa.LisaProductInfo - Installed patches: none
2019-09-06 12:35:40,656Z (05:35) [main] INFO System.out - Installed patches: none
2019-09-06 12:35:40,658Z (05:35) [main] INFO System.out -
2019-09-06 12:35:40,658Z (05:35) [main] INFO System.out - Creating a LISA Registry, name=Registry
2019-09-06 12:35:40,706Z (05:35) [main] INFO com.itko.lisa.coordinator.TestRegistryImpl - User cache initialized with timeout in seconds 1200
2019-09-06 12:35:40,730Z (05:35) [main] INFO com.itko.lisa.LicenseHelper - No license group settings found, not using a license group
2019-09-06 12:35:55,778Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - Error attempting to access licensing system
java.lang.Exception: Timed out after 15,000ms trying to access the license server
at com.itko.util.license.LicenseFactory.sendPost(LicenseFactory.java:474)
at com.itko.util.license.LicenseFactory.processRequest(LicenseFactory.java:590)
at com.itko.util.license.LicenseFactory.getLicense(LicenseFactory.java:307)
at com.itko.lisa.LicenseHelper.checkoutLicense(LicenseHelper.java:555)
at com.itko.lisa.LicenseHelper.getValidLicense(LicenseHelper.java:717)
at com.itko.lisa.test.Environment.readLicense(Environment.java:1251)
at com.itko.lisa.test.Environment.getLicense(Environment.java:1069)
at com.itko.lisa.test.Environment.isLicenseValid(Environment.java:978)
at com.itko.lisa.test.Environment.isLicenseValid(Environment.java:965)
at com.itko.lisa.coordinator.TestRegistryImpl.doLicenseCheck(TestRegistryImpl.java:2659)
at com.itko.lisa.coordinator.TestRegistryImpl.<init>(TestRegistryImpl.java:334)
at com.itko.lisa.coordinator.TestRegistryImpl.main(TestRegistryImpl.java:2534)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.install4j.runtime.launcher.Launcher.main(Unknown Source)
Caused by: java.util.concurrent.TimeoutException
at java.util.concurrent.FutureTask.get(Unknown Source)
at com.itko.util.license.LicenseFactory.sendPost(LicenseFactory.java:468)
... 17 more
2019-09-06 12:35:55,780Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - License settings should be placed in a properties location (local.properties, site.properties, -D parameters, etc)
2019-09-06 12:35:55,782Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.server.url=https://license.itko.com
2019-09-06 12:35:55,782Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.domain=
2019-09-06 12:35:55,782Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.username=
2019-09-06 12:35:55,782Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.password=
2019-09-06 12:35:55,782Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - Optional license group settings: Registry Only
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.group.name=
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.group.password=
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - Optional license settings to be used if your environment requires using a proxy server
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.usehttpproxy.server=true
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.httpproxy.server=
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.httpproxy.port=-1
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - Optional license settings to be used if your environment requires using an authenticated proxy server
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.httpproxy.username=
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.lisa.LicenseHelper - laf.httpproxy.password=
2019-09-06 12:35:55,783Z (05:35) [main] ERROR com.itko.util.license.License - License is not valid!
2019-09-06 12:35:55,783Z (05:35) [main] FATAL com.itko.lisa.test.Environment - LISA License has expired or not valid for this version.
2019-09-06 12:35:55,783Z (05:35) [main] FATAL com.itko.lisa.coordinator.TestRegistryImpl - Not licensed for LISA Registry
2019-09-06 12:35:55,783Z (05:35) [main] ERROR System.err - Not licensed for LISA Registry
2019-09-06 12:35:55,784Z (05:35) [Thread-7] INFO com.itko.lisa.net.ActiveMQFactory - Closing AMQ connections
Thanks and Regards,
Nagarajan