Test Data Manager

Tech Tip: License is Not Valid Error in TDM Portal

  • 1.  Tech Tip: License is Not Valid Error in TDM Portal

    Posted 07-17-2017 05:02 PM

    This document can also be seen at https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1699686.html  



    When trying to login to the TDM Portal, I am receiving the following error message: License is not valid. Please activate/renew your license. 


    This error message means that either you have not applied your license in Datamaker yet or your TDM license is expired. 


    Once you apply the license in Datamaker, the Portal will pick up on the license and you should be able to login.


    This document outlines how to obtain and apply a new TDM license: https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1469466.html


    Here is our documentation on how to login the TDM Portal: https://docops.ca.com/ca-test-data-manager/4-2/en/installing/install-ca-test-data-manager/access-the-ca-tdm-portal 

    Additional Information:

    If you experience any further licensing issues, please open a support case on https://support.ca.com/irj/portal/newhome or call customer support at one of these numbers http://www.ca.com/us/services-support/ca-support/contact-support.html