This document can also be viewed here https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1717336.html
Issue:
After configuring the HP ALM Service and attempting to start the TDoD service, I am receiving the following error message:
FATAL - Exception occurred while starting service: Retrieving the COM class factory for component with CLSID {C5CBD7B2-490C-45F5-8C40-B8C3D108E6D7} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
Environment:
CA Test Data Manager (TDM)- Test Data on Demand (TDoD) and HP ALM.
Cause:
This error message means that you have not yet installed the HP Quality Center Connectivity tool.
Resolution:
You will need to install the HP Quality Center Connectivity tool. Here are directions on how to do this:
- Open HP ALM in a web browser.
- Click the 'Tools' tab or the 'Add-Ins' page.
- Click the 'HP Quality Center Connectivity' option.
- Click the 'Download' button.
- Save the add-in file as TDConnect.exe.
- Run TDConnect.exe to install it.
- Re-start the HP ALM Service.
- Re-start the TDoD Service.
Review the following documentation if you encounter any further issues:
Additional Information:
If you experience any issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html.