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RA Remote Agent Installation Fails

  • 1.  RA Remote Agent Installation Fails

    Posted 06-25-2014 01:24 PM

    Hello, I'm trying to push agent Remotely from Automation studio from Navigation Panel ->Administration->Agent Management and Install Agent on Windows Server but Agent is not installing in Remote Server  am getting an error like ->2014-06-25 17:05:43,349 [pool-9-thread-1] INFO  ( - Send keep-alive message to the NAC 2014-06-25 17:05:45,629 [pool-11-thread-1] DEBUG ( - for command[exec_job_files\job_-1974\xcmd \\navve01-u108561 md c:\nolioTempFiles] result is: [xCmd v1.0 for NT4/2000 - executes commands remotely Freeware! 2001 Zoltan Csizmadia,  Connecting to remote service ... Failed  Couldn't start remote service An instance of the service is already running

  • 2.  Re: RA Remote Agent Installation Fails

    Posted 06-25-2014 04:30 PM
      |   view attached



    This may be related to a problem getting the xcmd* files copied to the remote machines SysWOW64 folder. If this is accurate then you should be able to copy them there manually and then do the remote install. I am also attaching an application that has a "Install Nolio Agent" flow that has all of the steps needed. Some actions that require user/pass are:

    Map Network drive

    Install Agent





  • 3.  Re: RA Remote Agent Installation Fails

    Posted 06-25-2014 11:26 PM

    Hi Arun

    Also find the remote agent install prerequisities:


    Workstation and the Server services are running.

    • Admin$ share is available. 
    • Windows Network is running. 
    • Printer and File Sharing is activated. 
    • Incoming network users authenticate as themselves. 
    • Simple File Sharing is turned off. 
    • Network Users Identify as Guests is turned off. 
    • Firewall allows incoming traffic through ports 135 and 445.

    Note: In Windows, the Nolio Server service owner requires administrative privileges and the Log On As A Service rights on the computer.



    SSH is enabled.