Performance Issues with Chrome

[Garrett Steudle]

Is anyone else having performance issues with Chrome?    We are on Version 84.0.4147.105 (Official Build) (64-bit).   For the past 2 months users have had performance issues and errors generated when navigating in Clarity. We are on 15.7.1. I know there was a bug, but I believe it was fixed in the version we have.  Edge and Firefox do not have any issues.

I do have a ticket open with our network team.  Just wondering if anyone else has the same problem.


Garrett

[Pia Jeppesen]

It turns out the issue we are currently seeing is not related to browser, but our production system. Broadcom support is working on it currently and we hope to have the system working again as it should soon.
I have left my original comment below, however as strikethrough.

We are on Chrome 85.0.4183.121 (Official Build) (64-bit) and Clarity 15.8.1 and this morning it seem at least 2 portlets are not working and we cannot open New User Experience, however in Edge we do not see any issues.

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Pia Jeppesen
Senior Specialist
DSV Panalpina A/S
Denmark
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[vtleogal]

We have issues off and on with Chrome. Support was of no help; said it was our own issue :) 
But, I have noticed when I get the standard "server disconnect" type error: it indicates that Chrome needs to be updated. Chrome has put out multiple updates since August.   The latest version is Version 85.0.4183.121 (Official Build) (64-bit) -- maybe try going to your Chrome settings and update?
Mine has been consistent: if I get the errors or see slowness (mostly the error) and if I check the version, then Chrome has put out an update.  Once I update and relaunch, all is good.
Firefox - when it needs updating, it slows down, but no error. 

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Lynn
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[Garrett Steudle]

We are not allowed to update our browsers.  Updates are pushed out to us.  I'm checking with the network team about our current version of Chrome.  Thanks for the feedback.

 

 

[Garrett Steudle]

​Thanks for the input.

[Suman Pramanik]

Overall did not notice any thing unusual with Chrome 85 running , if there are server disconnect we need to more exactly what error you are getting over the UI and logs

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Thanks & Regards
Suman Pramanik
Sr. Principal Support Engineer | Customer Success & Support, Enterprise Software Division
Broadcom
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[Garrett Steudle]

We are getting several different types of issues.  Some have issues with login.  Some have issue with icons not rendering correct.  Others get errors when trying to create a transaction.  Some notice overall slowness.  Some people will get a screen full of code.

 

 

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