Missing logo in e-mail notifications

[Borut Debeljak]

In e-mail notifications there is missing logo (see picture below) and there is only red X in it also in mails distributed in intranet.
As far as I understood, logo is included in e-mail body using link to the server.
What I would like to know is:

How to solve such issue?
Is it possible to embed picture directly in body?
Is it possible to exclude logo from e-mail body?


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Borut Debeljak
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[Marc Buigues]

Hello Borut,

Can you please check the following?

• See if the e-mail client might be blocking the image. Check if there is an option to display images, or if by clicking or right-clicking the missing image, an option to load the image is shown.
• Check the following to review if the logo might be missing/corrupted: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-project-and-portfolio-management-ppm-on-premise/15-8-1/administration/configure-notifications-and-notification-templates.html#concept.dita_6a98e72ac86e3a220033b641498bd04ffb3d0b92_NewConfigureYourOwnBrandedDefaultEmailNotificationFormat

Regarding embedding the logo, the only supported customizations on notifications are the ones described in the earlier page.

I hope this helps.