Guys,
Please help me by unlocking Clarity PPM admin .
we have not stored the administrator username and password for CA Clarity v14.3 running on windows 2008 R2.
I tried resetting the admin password using below steps:
1. Delete the '.passwd' file located under [Clarity_Home]\config
- Start a command prompt on the Clarity Application Server
- Type the command 'admin password'
- You will be prompted to enter and confirm a new NSA password.
when i entered username as 'admin' and with the new password, the error message is " CMN-10003: Invalid login information. Your account has been locked."