Clarity

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  • 1.  Error when Adding Task to Timesheet

    Posted May 21, 2020 10:57 AM
    We are on v14.3.
    We are getting a number of users who are getting the following error when they either try to Add Task or try to Submit timesheet.
      'Error occurred, please contact system administrator'.
    I am getting the following errors in the app-ca.log but only for some of the users. For others seeing the same error nothing is showing in the logs.
    I have tried restarting the services but the problem remains.
    Has anyoe else seen this? If so any idea on the cause or a resolution.
    Thanks in advance
    Sue
    ERROR 2020-05-21 09:36:04,765 [http-nio-443-exec-47275] clarity.ui (clarity:ZenKalRathod:14228201__C7AC6C43-80A5-4924-9E64-3680A320B30A:npt.overview) UI_MSG[:Thu May 21 2020 09:30:38 GMT 0100 (British Summer Time):Should only call onDetach when the widget is attached to the browser's document--Client Side Exception
    java.lang.IllegalStateException: Should only call onDetach when the widget is attached to the browser's document
    at Unknown.new xHb (null:-1)
    at Unknown.Ds (null:-1)
    at Unknown.Iw (null:-1)
    at Unknown.co (null:-1)
    at Unknown.fo (null:-1)
    at Unknown.go (null:-1)
    at Unknown.To (null:-1)
    ]
    ERROR 2020-05-21 09:36:04,765 [http-nio-443-exec-47275] clarity.ui (clarity:ZenKalRathod:14228201__C7AC6C43-80A5-4924-9E64-3680A320B30A:npt.overview) UI_MSG[:Thu May 21 2020 09:30:38 GMT 0100 (British Summer Time):One or more exceptions caught, see full set in UmbrellaException#getCauses--Client Side Exception
    com.google.gwt.event.shared.UmbrellaException: One or more exceptions caught, see full set in UmbrellaException#getCauses
    at Unknown.bgb (null:-1)
    at Unknown.mkb (null:-1)
    at Unknown.new okb (null:-1)
    at Unknown.Njb (null:-1)
    at Unknown.As (null:-1)
    at Unknown.rDb (null:-1)
    at Unknown.zAb (null:-1)
    ]


  • 2.  RE: Error when Adding Task to Timesheet

    Posted May 21, 2020 01:59 PM
    We are having the same issue with a Clarity 15.1.

    With more recents Clarity versions, some function are throwing errors too (like saving the project), but with no error in the javascript console.

    It seems to be caused by the new version of Chrome (83).



  • 3.  RE: Error when Adding Task to Timesheet

    Posted May 22, 2020 07:56 AM
    Hi Roberto,

    We are seeing this problem on other screens as well. Please note that most of these errors are not generating anything in the logs

    thanks
    Sue


  • 4.  RE: Error when Adding Task to Timesheet

    Posted May 22, 2020 08:31 AM
    You should refer to ;  Known Issue with Latest Chrome Release: 83.0.4103.61 - 'Unable to communicate to the PPM server'


  • 5.  RE: Error when Adding Task to Timesheet
    Best Answer

    Posted May 22, 2020 10:53 AM
    The errors that I noticed are caused by javacript errors that happens while processing the data that Clarity sends back, after a submit is performed.

    Although the erros on prior versions (like 14.3 or 15.1) are a bit different that thet erros on newers versions, they seems to come form the same place: the client side (javascript) of some GWT components that Clarity is using.

    For version 15.1 we are already testing with a client a minor fix that seems to be successfully avoiding the errors dialogs to show up.

    Now we are working on a fix for the newer versions. It is being a little more complicated than the other fix, but we are advancing.