Clarity

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  • 1.  %Complete set back to zero every time download from PPM

    Posted Jul 14, 2020 05:55 PM
    Has anyone had this issue before?
    MSP %Complete always got set back to zero when download schedule from PPM.
    Issue seems happening to tasks that are between 1-99% (Started status).


  • 2.  RE: %Complete set back to zero every time download from PPM

    Broadcom Employee
    Posted Jul 15, 2020 02:13 AM
    For which Clarity version are you observing this? This defect was fixed in 15.4: https://knowledge.broadcom.com/external/article?articleId=8682

    This KB could also help to configure MSP as the integration expects: https://knowledge.broadcom.com/external/article?articleId=10047
    Make sure that you apply any changes for "All New Projects", and if you do any change, try to reproduce the issue before/after the changes to see if there are any differences (whenever possible, do not troubleshoot with an existing project if this issue is not project-specific).


  • 3.  RE: %Complete set back to zero every time download from PPM
    Best Answer

    Posted Jul 16, 2020 06:05 PM
    Hi Marc, what I learned this is a new defect identified in 15.7 and 15.7.1, this has been fixed in 15.8. 
    However, the workaround is to make sure the task has assigned to a resource then %Complete will be uploading and downloading without issue.