Clarity

  • Private Community
 View Only

  • 1.  Network - Error in the landing page

    Posted Jul 01, 2019 07:08 PM
    Hi Everyone, 

    I am on SaaS Environment. We have integrated with SSO. It is taking the SSO credential and routing the main Clarity PPM URL but user is getting this error message when they go to the landing page. Any Idea ?


  • 2.  RE: Network - Error in the landing page

    Posted Jul 02, 2019 01:04 AM
    Has the user tried clearing their browser cache? That seems to remediate most of these types of issues.
    If not a cache issue, could it be related to this:
    https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=824634#bmf717dec1-086e-4782-9546-00027dae0f4e
    Original Message


  • 3.  RE: Network - Error in the landing page

    Posted Jul 02, 2019 08:51 AM
    User tried clearing the Cache and it is still doing the same.
    Original Message


  • 4.  RE: Network - Error in the landing page

    Posted Jul 02, 2019 08:51 AM
    In addition, user was using it for more than three years and it is suddenly stopped working.
    Original Message


  • 5.  RE: Network - Error in the landing page

    Broadcom Employee
    Posted Jul 02, 2019 08:50 AM
    How many users are facing this? Did you see anything significant error on the app ca logs. 

    Regards
    Suman Pramanik

    ------------------------------
    Thanks & Regards
    Suman Pramanik
    Principal Support Engineer | Customer Success & Support, Enterprise Software Division
    Broadcom
    ------------------------------

    Original Message


  • 6.  RE: Network - Error in the landing page
    Best Answer

    Posted Jul 08, 2019 04:25 PM
    Got these in 13.2 when the network was crowded and possibly  with heavy loads (portlets)
    Sometimes got also these


    Never really got to the bottom of that.
    Original Message