Clarity

 View Only
  • 1.  Post Jasper 7.1 installation report throwing report download issue

    Posted Jun 06, 2020 02:38 AM
    Hi,

    We have recently upgraded non prod env to Clarity v15.8 and also Jasper reporting server to jasper 7.1. But whenever we try to execute any report it throws - :RPT-0020: Error occurred while downloading the report Capgemini - Timesheet Extract - Custom Range6. Please contact your system administrator." error.
    In NSA/CSA jaspersoft is available, I'm also able to access Japser home from report server as well. Can anyone please help here?

    Thanks!


  • 2.  RE: Post Jasper 7.1 installation report throwing report download issue

    Broadcom Employee
    Posted Jun 08, 2020 06:04 AM
    When you run a report from Reports and Jobs it actually schedules the reports rather than running directly and you need to provide some additional rights. You may want to check the permissions by following this article https://knowledge.broadcom.com/external/article?articleId=187566

    ------------------------------
    Thanks & Regards
    Suman Pramanik
    Sr. Principal Support Engineer | Customer Success & Support, Enterprise Software Division
    Broadcom
    ------------------------------



  • 3.  RE: Post Jasper 7.1 installation report throwing report download issue

    Posted Jun 09, 2020 12:51 AM
    Hi Suman,

    All the rights are given already (I'm using Admin user). Also post upgrade below Jobs are completed successfully-
    1. Create and Update Jaspersoft Users
    2. Synchronize Jaspersoft Roles
    3. Load Data Warehouse
    4. Load Data Warehouse Access Right

    Error - RPT-0019: Exception while setting up report parameters.

    Thanks!


  • 4.  RE: Post Jasper 7.1 installation report throwing report download issue

    Broadcom Employee
    Posted Jun 09, 2020 08:47 AM
    What is the error you are getting on the job logs page? Are you able to go to Advance Reporting and schedule the report.

    ------------------------------
    Thanks & Regards
    Suman Pramanik
    Sr. Principal Support Engineer | Customer Success & Support, Enterprise Software Division
    Broadcom
    ------------------------------



  • 5.  RE: Post Jasper 7.1 installation report throwing report download issue

    Posted Jun 09, 2020 09:01 AM
    I'm doing it from Home-> Reports & Jobs. I'm able to schedule it, below is the error -
    RPT-0019: Exception while setting up report parameters.