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  • 1.  User not found error

    Posted May 21, 2020 09:43 AM
    We have a user who was with us previously and has returned. Although we have reactivated her account she gets a User not found error when attempting to log-in:

    Her credentials are exactly the same now as they were before, she has been made financially active and has all the needed access group rights assigned. Our Identity Management team have confirmed all is at it should be with her account - what have we missed?

    Any help appreciated before I raise a case.

    Regards

    Lisa


  • 2.  RE: User not found error
    Best Answer

    Posted May 21, 2020 10:45 AM
    If that is on demand talk to your contact in on demand or open a case with support.
    The credentials must have been deacctivated or deleted inn the ondemand system.