Problem sending mail notifications with authenticated mail account from PPM

[Petr Zak]

Hello,
I've got a problem with setting PPM to send e-mail notifications using authenticated mail account. My mail server setting in properties.xml is following (anonymised):

<mailServer host="smtp.customer.eu" username="[e-mail]" password="asdfghjkl" fromAddress="[e-mail]" sendProtocol="smtp" fetchProtocol="imap" defaultSenderAddress="[e-mail]" alwaysUseDefaultSenderAddress="true" useAuthentication="true"/>

When I invoke PPM action which is supposed to send notification, no mail gets through and the SMTP server log states:

"530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM"

It seems like the PPM is ignoring the useAuthentication="true" setting and trying to send anonymous mail without authenticating with the provided mail account. Am I doing anything wrong? Thanks in advance for your assistance.

Best regards,

Petr Zak

[N P]

Have you tried to restart BG and APP service after changing this NSA setting?

[Petr Zak]

Hello,
yes, multiple times actually. Nothing changed :-(

Petr