Clarity

Expand all | Collapse all

Issue when upgrade from 15.2 to 15.3

Jump to Best Answer
  • 1.  Issue when upgrade from 15.2 to 15.3

    Posted 11-27-2018 05:31 AM
      |   view attached

    Anyone has any idea about the following error, this error i received when i upgrade the application from 15.2 to 15.3. I successfully ran the data warehouse job also with full load option. Even the log does not show me a clear picture. i have attached the install.log file your reference.

     

    Attachment(s)

    zip
    logs.zip   46 KB 1 version


  • 2.  Re: Issue when upgrade from 15.2 to 15.3

    Broadcom Employee
    Posted 11-27-2018 05:45 AM

    I saw the install log and i see the error below 

     

    11/27/18 12:32 PM (ExecTask) Copying 1 file to C:\niku_15_3\Clarity\bin
    11/27/18 12:32 PM (ExecTask) Copying 1 file to C:\niku_15_3\Clarity\bin
    11/27/18 12:32 PM (ExecTask) C:\niku_15_3\Clarity\.setup\scripts\readsvc.js(9, 1) WshShell.RegRead: Invalid root in registry key "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSSQL\DisplayName".
    11/27/18 12:32 PM (ExecTask) C:\niku_15_3\Clarity\.setup\scripts\readsvc.js(9, 1) WshShell.RegRead: Invalid root in registry key "HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSSQLSERVER\DisplayName".
    11/27/18 12:32 PM (ExecTask)
    11/27/18 12:32 PM (ExecTask) Failure occured:
    11/27/18 12:32 PM (ExecTask) C:\niku_15_3\Clarity\.setup\scripts\deploy.xml:108: Could not discover local SQL Server service. Please ensure MS SQL Server is installed correctly on this machine.
    11/27/18 12:32 PM (ExecTask)
    11/27/18 12:32 PM (ExecTask) See admin.log file for possible errors, or try -verbose option.
    11/27/18 12:32 PM (UnknownElement) Task "exec" finished with error.
    C:\CA_15_3_InsMedia\InstallMedia\Install\install-packages\15.3.0\install.xml:607: exec returned: 1

     

    This indicated that database server has some issue and hence it failed, were your 15.2 was up and running prior to upgrade? 

     

    Regards

    Suman Pramanik 



  • 3.  Re: Issue when upgrade from 15.2 to 15.3

    Posted 11-27-2018 07:43 AM

    Yes. I assume it was looking for the database using registry. My MSSQL server is on a different Machine.



  • 4.  Re: Issue when upgrade from 15.2 to 15.3

    Posted 11-27-2018 07:47 AM

    Yes Suman,

    15.2 is running fine now. The upgrade has not changed any settings in the current application running folder. I was able to perform all activities normally. 



  • 5.  Re: Issue when upgrade from 15.2 to 15.3
    Best Answer

    Broadcom Employee
    Posted 11-27-2018 08:20 AM

    Yes it failed pretty early, in 15.2 are you having service for database and if you can remove the same and start the upgrade. Hoping the MS SQL is the supported version 



  • 6.  Re: Issue when upgrade from 15.2 to 15.3

    Posted 11-27-2018 08:27 AM

    I am sorry for my little knowledge on upgrade/ca clarity. How can i remove the service for database



  • 7.  Re: Issue when upgrade from 15.2 to 15.3

    Broadcom Employee
    Posted 11-27-2018 10:18 AM

    If you login to CSA and under services you will see reports and database please remove those or from PPM_HOME/bin you can run service status all to see list of services registered and then service remove database to remove 



  • 8.  Re: Issue when upgrade from 15.2 to 15.3

    Posted 11-27-2018 10:28 AM

    Thanks Suman, I did the same and running the upgrade. I can see that it has proceeded to upgrade DB. Thanks for you timely support. 



  • 9.  Re: Issue when upgrade from 15.2 to 15.3

    Broadcom Employee
    Posted 11-27-2018 10:36 AM

    Great, wish you happy upgrading  



  • 10.  Re: Issue when upgrade from 15.2 to 15.3

    Posted 11-27-2018 11:02 AM

    Upgraded thanks.



  • 11.  Re: Issue when upgrade from 15.2 to 15.3

    Broadcom Employee
    Posted 11-27-2018 11:11 AM

    Awesome