Routine does not conclude

[MarceloBastosMT]

Dear, I can not execute the routines immediately and even when I do the programming, it does not execute either.

 

Anyone know what can be happening?

 

 

error found in BG-SYSTEM.LOG:

 

java.lang.NullPointerException
2019/03/26 16:37:28.782 | ERROR 26-03 19:37:28,779 -
2019/03/26 16:37:28.782 | java.lang.NullPointerException
2019/03/26 16:37:28.782 |
at com.niku.union.config.TenantConfigurationManager.getValidLocalTenant(TenantConfigurationManager.java:349)
2019/03/26 16:37:28.783 |at com.niku.union.config.TenantConfigurationManager.getTenantForBgService(TenantConfigurationManager.java:2730)
2019/03/26 16:37:28.783 | at com.niku.union.bgp.NikuBGServer.startServer(NikuBGServer.java:122)
2019/03/26 16:37:28.783 | at com.niku.union.bgp.NikuBGServer.initServer(NikuBGServer.java:103)
2019/03/26 16:37:28.783 | at com.niku.union.bgp.NikuBGServer.main(NikuBGServer.java:304)
2019/03/26 16:37:28.783 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2019/03/26 16:37:28.783 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2019/03/26 16:37:28.783 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2019/03/26 16:37:28.783 | at java.lang.reflect.Method.invoke(Method.java:497)
2019/03/26 16:37:28.783 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:290)
2019/03/26 16:37:28.783 | at java.lang.Thread.run(Thread.java:745) 2019/03/26 16:37:28.783 |
ERROR 2019-03-26 19:37:28,779 [WrapperSimpleAppMain] bgp.JobLogger
2019/03/26 16:37:28.783 | java.lang.NullPointerException
2019/03/26 16:37:28.783 | at com.niku.union.config.TenantConfigurationManager.getValidLocalTenant(TenantConfigurationManager.java:349)
2019/03/26 16:37:28.783 | at com.niku.union.config.TenantConfigurationManager.getTenantForBgService(TenantConfigurationManager.java:2730)
2019/03/26 16:37:28.783 | at com.niku.union.bgp.NikuBGServer.startServer(NikuBGServer.java:122)
2019/03/26 16:37:28.783 | at com.niku.union.bgp.NikuBGServer.initServer(NikuBGServer.java:103)
2019/03/26 16:37:28.783 | at com.niku.union.bgp.NikuBGServer.main(NikuBGServer.java:304)
2019/03/26 16:37:28.783 | at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2019/03/26 16:37:28.783 | at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2019/03/26 16:37:28.783 | at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2019/03/26 16:37:28.783 | at java.lang.reflect.Method.invoke(Method.java:497)
2019/03/26 16:37:28.783 | at org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:290)
2019/03/26 16:37:28.783 | at java.lang.Thread.run(Thread.java:745)

[Suman Pramanik]

This looks like loggers wer corrupted. When did this happen and what was changed 

[MarceloBastosMT]

I've been facing this problem for a long time.

 

I can not get an automatic schedule on the gantt. I can not perform immediate or scheduled routines. The other components of the application are working!

[Suman Pramanik]

Thanks, this looks like app folder some files must be corrupted or missing. Could you please reset the logger by going to Security.logs URL and reset it and if you continue to see after that then you may need to install the app and point to the database.

 

If you need additional help, please log a support case and we can help you.

[MarceloBastosMT]

You could detail ? I'm new to CA PPM, thank you.

[Nika Hadzhikidi]

Hi Marcelo

 

Try resetting your logger.xml as described here:

PPM Log files such as app-ca.logs are not being up - CA Knowledge 

Solution 1

See if that works for you -Nika