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JASPERSOFT 6.4 INSTALLATION ERROR

  • 1.  JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 08-28-2018 10:35 AM

    When I finish the installation of jaspersoft 6.4 I get this error:

    install:
    Updating property file: D:\JS64\JS64stag\buildomatic\default_master.properties
    BUILD FAILED
    D:\JS64\JS64stag\install.xml:289: The following error occurred while executing this line:
    D:\JS64\JS64stag\install.xml:900: java.io.FileNotFoundException: D:\JS64\JS64stag\install_8\01_111054.log (The system cannot find the path specified)

    The next path does not exist previously in the "staging" folder and it seems that the installer does not create it either.

    D:\JS64\JS64stag\install_8\01_111054.log (The system cannot find the path specified)

     

    Could you help me with this?



  • 2.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 08-28-2018 01:40 PM

    Hi Ricardo,

    Are you running the installer from a mounted ISO or have you copied the installer locally to a folder in the root of the C or D drive on the machine (it appears you are using windows here based on your paths)?   I would recommend copying the contents of the Jasper Server install media to a folder on the root of a drive called "jspr", and then run the installer from there.  I have come across some permissions issues and some other odd things when running the install from a mounted ISO. 

    Hope this helps,

    Jon I.



  • 3.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-03-2018 02:00 PM

    Thank you very much Jon for your help.
    What I did was copy the ISO into a folder called "JS62-stg" and then I ran the installer from there.
    But it did not work anyway.
    According to CA, it is a possible error related to jaspersoft 6.4 and Oracle in RAC mode.
    They will let me know when they have a patch that resolves this.



  • 4.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-04-2018 11:19 PM

    I dont think so this is anything related to Oracle RAC, it could be Java and JRE path is not set properly. 



  • 5.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-07-2018 02:40 PM

    Yes, maybe it's related to Oracle-RAC.

    The JRE path works.

    When I installed Jaspersfot 6.4 It didn't work, then I installed Jaspersoft 6.2 and then ran the 5.2.1.4 path. And the latter did not work.

    That's why CA sent me a new install file. XML with Oracle RAC statements.

    When I included this file in my staging. The installation jaspersoft 6.2.5.2.1.4 worked



  • 6.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-07-2018 05:05 PM

    We had a bug in Jaspersoft 6.2 with Oracle Rac but not for 6.4. Please raise a support case and we will take a look at your environment 



  • 7.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-10-2018 03:13 PM

    Thanks Suman, we already presented a case # 01172148. This is being seen by CA.



  • 8.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-07-2018 02:43 PM

    Thank you very much Suman.



  • 9.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-05-2018 12:33 AM

    1.  Download the Jaspersoft Installation files from https://support.ca.com/us.html

     

    2. Once the file is downloaded place the installer file in D: drive  create a folder named Install_media and Extract the DVD File and verify the check sum for the jaspersoft installer zip file by executing the below command,

     

    D:<Install_Media>certutil -hashfile <ca_ppm_jaspersoft_6.4>  MD5

     

    make sure the values are matching in the command prompt and the checksum file in the Jaspersoft

    3. Create a folder in D:\Jaspersoft

    4. Install Java jdk in D:\Jaspersoft\Java\jdk

    5.Install JRE in D:\Jaspersoft\Java\jre

    6. Set the JAVA_HOME and JRE Home  System Environment Variables

    7. Copy the Apache Tomcat in the Drive D:\Jaspersoft\<Tomcat8>

    8. Set the CATALINA_HOME and CATALINA_BASE system Environment Variables  by passing the Tomcat Path

    9. Set the PATH variables for JAVA_HOME, JRE_HOME, CATALINA_HOME, CATALINA_BASE

    10. Check the Environment Variables are set properly by doing echo Path Variables

    echo %JAVA_HOME%

    echo %JRE_HOME%

    echo %CATALINA_HOME%

    echo %CATALINA_BASE%

    11. Now kick the Jaspersoft 6.4 Installation by invoking  install.bat form the command Prompt

    12. Enter all the Installation Parameters correctly and follow the Steps 

    13. Jaspersoft should be installed successfully.



  • 10.  Re: JASPERSOFT 6.4 INSTALLATION ERROR

    Posted 09-07-2018 02:42 PM

    Thank you very much Arunprasath. so.

    When I installed Jaspersfot 6.4 It didn't work, maybe it's related to Oracle-RAC.