Clarity

  • 1.  CA Clarity 15.4 Advance Reporting -> Library being empty.

    Posted 09-07-2018 12:14 PM

    Hi All, 

    Can you please advice why the Advance Reporting - > Library being empty after  recent upgrade to 15.4 from 14.3 with the  Jaspersoft version on 6.4.2_5.4.2.15 . The Report are available in View->Repository and have the same rights on the folder what we have on the current production 14.3 and the Jaspersoft 6.2.1, here the reports are appearing in the Library for users .   

     

    I did check while logging on the Jaspersoft server URL with the user 'Superuser' and can see all the reports in Library . 

     

    Thanks ,

    Ritesh

     



  • 2.  Re: CA Clarity 15.4 Advance Reporting -> Library being empty.

    Posted 09-07-2018 03:34 PM

    Hi Ratesh,

     

    First of all, make sure that the jobs 

    • Synchronize Jaspersoft Roles Job
    • Create and Update Jaspersoft Users Job

    ran succesfully on your environment.

     

    I had recently this issue on CA PPM 15.4.1 with your version of JasperSoft. Displaying the library in the advanced reporting tab took a long time without displaying any reports 

     

    If you're using Firefox or Chrome, put it in developper mode and check if you don't have any javascript error and particularily for CSRF errors.

    If it is the case, please have a look at following resources:

     

    Kind regards

    Jean-Livier



  • 3.  Re: CA Clarity 15.4 Advance Reporting -> Library being empty.

    Broadcom Employee
    Posted 09-07-2018 05:03 PM

    Hi Reatesh,

     

    This is very strange, if superuser can see it and not from PPM then it boils down to folder permission. What all PPM rights you have? Did you change the our of box permissions?


    Regards

    Suman Pramanik 



  • 4.  Re: CA Clarity 15.4 Advance Reporting -> Library being empty.

    Posted 09-10-2018 08:26 AM

    Hi Suman ,

    The Library is loading today but it is very slow in compare to the current production . Any suggestion around this . 

     

    Thanks .



  • 5.  Re: CA Clarity 15.4 Advance Reporting -> Library being empty.

    Broadcom Employee
    Posted 09-12-2018 07:03 AM

    We might need to see what actions are taking time, the optimization can be seeing the JVM parameters