We're facing a weird issue on Jaspersoft and I hope you can give us a hand.
We've followed all instructions given in the documentation for installing and successfully configure Jaspersoft, yet users are not accessing projects nor resources in the filters in Jaspersoft's reports. The only user accessing this information is admin, and with this user reports get executed as expected.
Basically users that can access projects in Clarity can't access them in Jaspersoft.
We have successfully run all of the jobs in the "Run the Data Warehouse Jobs" section in the install document:
Create and Update Jaspersoft Users
Load Data Warehouse
Load Data Warehouse Access Rights
And still users can't get access to projects in Jaspersoft.
Do users need some kind of special access set in Clarity before running the access rights job?
These users have the Advance reporting access needed:
Advanced Reporting - Navigate
Advanced Reporting - Administer
This is what I mean, for instance with the Project Storyboard report.
This user have access to all projects in CA PPM, but in Jaspersoft nothing.
If you have granted the security rights for Advanced reporting (there are more than 2: grant all the "advanced reporting' there should be about 7, assuming you are trying to get to the Ad hocl, Domain, Data source, etc...) -- and you say the jobs have completed, have you checked the roles associated to the users under Advanced Reporting?
go to Advanced Reporting > Manage>Users>find the user id, and click on it. to the right, you will see Roles Assigned.. the Edit button will allow you to grant roles if they are missing. Sounds like you would need to do this as Admin
I know we had ad admin user who somehow lost his roles and when he accessed Advanced Reporting, everything was blank, even though he had the security rights. His problem was that the roles were missing.