Noted in “Project Issue Adoption” that “All closed issues have a resolution.”
Believe this should be “All Resolved issues have a resolution.” The way CA PPM works, once one closes an issue, the Resolved Date and Resolve By fields are blanked. Therefore, we’ve taken this to mean that there are two end states possible: Resolved or Closed:
- Resolved: Issue was worked on and solution was found, implemented successfully
- Closed: Issue was canceled – may have been in error, duplicate, customer accepted it as is, etc. Whatever the reason, solution was not implemented, perhaps not identified, perhaps never sought.
A closed issue, therefore, might not ever have a resolution.
We also like this approach as it aids filtering issues for resolutions vs. those that weren’t resolved – if everything is closed, then one must search text fields for indications of resolution.
Otherwise, good stuff!