Clarity

Expand all | Collapse all

Change Resource details

Jump to Best Answer
  • 1.  Change Resource details

    Posted 05-11-2017 05:38 AM

    We use CA PPM 14.3 and I wanted to change email address of a resource. When I tried to change it, I see that the email address is grayed out and doesn't allow me to edit it ; whereas for some other resource, I can edit the details. Why is this occurring so? 

    Any idea on this query would be helpful!

     

    Thanks in advance.



  • 2.  Re: Change Resource details

    Posted 05-11-2017 06:43 AM

    Is it to do with externally authenticated users perhaps? (LDAP etc)



  • 3.  Re: Change Resource details

    Posted 05-11-2017 07:00 AM

    This was created via Online portal. 



  • 4.  Re: Change Resource details

    Broadcom Employee
    Posted 05-11-2017 07:15 AM

    If you are using SAAS customer and behind the portal you need to update the portal before updating CA PPM 



  • 5.  Re: Change Resource details

    Posted 05-11-2017 07:26 AM

    If that is the case, then why some resource details are editable with CA PPM itself?

    Not that all resource details are grayed out, but some resource details are grayed out. I'm confused and not sure why only certain resource details are not able to be changed, as we create all resources via portal only.



  • 6.  Re: Change Resource details
    Best Answer

    Broadcom Employee
    Posted 05-11-2017 07:29 AM

    Hi Monica,

     

    If a resource is having external authentication checked it won't be editable and other resources will.

     

     

    Regards
    Suman Pramanik 



  • 7.  Re: Change Resource details

    Posted 05-11-2017 07:37 AM

    That did the magic! Thank you so much SumanPramanik



  • 8.  Re: Change Resource details

    Broadcom Employee
    Posted 05-11-2017 07:57 AM

    You are welcome  However flow remains the same in case you need to change.