Clarity

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  • 1.  Error 501 when i logon

    Posted Mar 13, 2017 12:32 PM

    Hello all,

    When i try to logon to Clarity application i got this error message :

     

    CA Clarity PPM :: Error 501 - Not Implemented

    Error 501 - Not Implemented

    Error:Error 501 - Not Implemented. The server does not support the requested feature. Contact your system administrator.

    When i check CSA (app-system.log) i got this message info :

     

    Any help. Thanks

    Amine Ben



  • 2.  Re: Error 501 when i logon

    Posted Mar 13, 2017 12:59 PM

    Can you try restarting the services?

     

    NJ



  • 3.  Re: Error 501 when i logon

    Posted Mar 13, 2017 01:07 PM

    ...and if a restart (of the services / of the server / of everything) does not fix it and it affects all users, then you are probably best talking directly with CA Support since its a fairly unhelpful message that seemingly has a number of different underlying causes (if you search for "501" on this community you will see a number of discussions in the past).



  • 4.  Re: Error 501 when i logon

    Posted Mar 14, 2017 03:26 PM

    Was it working before and just suddenly started? Any upgrades, or maintenance just prior to this starting to occur? Is it just you are all users? a subset of users? 

     

    I would have this information ready to provide support.



  • 5.  Re: Error 501 when i logon

    Broadcom Employee
    Posted Mar 15, 2017 03:13 AM

    Hi Amine,

     

    Can you share the URL when you go to home page.

     

    Regards

    Suman Pramanik 



  • 6.  Re: Error 501 when i logon
    Best Answer

    Posted Mar 15, 2017 07:23 AM

    Hello all,

    I restared the services as navzjoshi00 mentioned, and it seems that the home page works fine. Thank you guys for helping me out.

     

    Regards

    Amine Ben