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Error 501 when i logon

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  • 1.  Error 501 when i logon

    Posted 03-13-2017 12:32 PM

    Hello all,

    When i try to logon to Clarity application i got this error message :


    CA Clarity PPM :: Error 501 - Not Implemented

    Error 501 - Not Implemented

    Error:Error 501 - Not Implemented. The server does not support the requested feature. Contact your system administrator.

    When i check CSA (app-system.log) i got this message info :


    Any help. Thanks

    Amine Ben

  • 2.  Re: Error 501 when i logon

    Posted 03-13-2017 12:59 PM

    Can you try restarting the services?



  • 3.  Re: Error 501 when i logon

    Posted 03-13-2017 01:07 PM

    ...and if a restart (of the services / of the server / of everything) does not fix it and it affects all users, then you are probably best talking directly with CA Support since its a fairly unhelpful message that seemingly has a number of different underlying causes (if you search for "501" on this community you will see a number of discussions in the past).

  • 4.  Re: Error 501 when i logon

    Posted 03-14-2017 03:26 PM

    Was it working before and just suddenly started? Any upgrades, or maintenance just prior to this starting to occur? Is it just you are all users? a subset of users? 


    I would have this information ready to provide support.

  • 5.  Re: Error 501 when i logon

    Broadcom Employee
    Posted 03-15-2017 03:13 AM

    Hi Amine,


    Can you share the URL when you go to home page.



    Suman Pramanik 

  • 6.  Re: Error 501 when i logon
    Best Answer

    Posted 03-15-2017 07:23 AM

    Hello all,

    I restared the services as navzjoshi00 mentioned, and it seems that the home page works fine. Thank you guys for helping me out.



    Amine Ben