Jaspersoft issue alert: Jaspersoft reports do not open when external SSL is used on 14.2.0 - resolved in 14.2.0.1, now available for OP

[Nika Hadzhikidi]

Hello fellow communities members,

 

There is a known issue with Jaspersoft and SSL that is now been resolved in 14.2.0.1 which is now available on Support site for On Premise customers. Please ensure you install it if you believe you may hit the issue. The patch also includes few important bug fixes for 14.2, so I would recommend you to install it even if you don't have it.

 

Here are the details on the issue, please take a look:

 

CLRT-77687 : Jaspersoft request processor does not correctly handle requests when Clarity is configured for external SSL

Steps to Reproduce: 
1. Set SSL mode in the application server to "external"
2. Set HTTPS OFF for the application server
3. Specify an entryUrl that points to the external SSL-enabled server
4. Specify 8080 for the HTTP port (or any port number above 80 - the code explicitly skips port 80)
5. Log in to Clarity with a user that has all Advanced Reporting rights
5. Attempt to run any report

 

 

Expected Result: The report runs normally. All requests use the standard entryUrl value exactly as it is specified
Actual Result: The report times out or just fails. Browser request tracing will reveal that the HTTP port has been inserted into the Jaspersoft request URL along the way

 

Hope this helps!

 

Kind Regards

 

Nika Hadzhikidi
CA Technologies
Principal Support Engineer

[System]

Thanks for alerting the community Nika!

NIKA HADZHIKIDI wrote:

 

Hello fellow communities members,

 

There is a known issue with Jaspersoft and SSL that is now been resolved in 14.2.0.1 which is now available on Support site for On Premise customers. Please ensure you install it if you believe you may hit the issue. The patch also includes few important bug fixes for 14.2, so I would recommend you to install it even if you don't have it.

 

Here are the details on the issue, please take a look:

 

CLRT-77687 : Jaspersoft request processor does not correctly handle requests when Clarity is configured for external SSL

Steps to Reproduce: 
1. Set SSL mode in the application server to "external"
2. Set HTTPS OFF for the application server
3. Specify an entryUrl that points to the external SSL-enabled server
4. Specify 8080 for the HTTP port (or any port number above 80 - the code explicitly skips port 80)
5. Log in to Clarity with a user that has all Advanced Reporting rights
5. Attempt to run any report

 

 

Expected Result: The report runs normally. All requests use the standard entryUrl value exactly as it is specified
Actual Result: The report times out or just fails. Browser request tracing will reveal that the HTTP port has been inserted into the Jaspersoft request URL along the way

 

Hope this helps!

 

Kind Regards

 

Nika Hadzhikidi
CA Technologies
Principal Support Engineer

[navzjoshi00]

Thanks for sharing this info, Nika

 

Regards

NJ

[Deactivated User]

Issues Fixed in 14.2.0.1   

CLRT-77687  Jaspersoft request processor does not correctly handle requests when Clarity is configured for external SSL   

CLRT-77517  XOG fails on customObjectInstance associated to Department OBS containing single quote   

CLRT-75934  Team Staff OBS Unit is not cleared from the database when OBS Unit is deleted from the Admin Tool   

CLRT-77181  Large String Attributes not editable in Internet Explorer 11   

CLRT-76643  TABLE_NAME is corrupted in PRJ_OBS_ASSOCIATIONS when creating a Service.   

CLRT-77061  Billing currency rate for an Idea gets changed to the default value automatically once Save button is clicked in some other subpage   

CLRT-77179  Process triggering when starting condition is not met   

CLRT-77468  If the size of an attribute is changed, the portfolio sync job fails   

CLRT-77392  Metrics missing from the Portfolio Provider data provider   

CLRT-77539  Idea Financial Plans in Portfolio Spread when Save is done on the idea   

CLRT-77500  Gel Script fails in 14.2 when HTML img tag is present   

[navzjoshi00]

Thanks for sharing this, urmas

 

Regards

NJ