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PMO Installation error

Suman Pramanik

Suman PramanikSep 11, 2015 05:20 AM

  • 1.  PMO Installation error

    Posted Sep 11, 2015 05:13 AM

    Hi guys,

     

    I am trying to install PMO on version 14.2 and I see this error:

     

    error.PNG

     

    Has anyone encountered similar? Can you please advise what I can do to fix before my next install attempt?



  • 2.  Re: PMO Installation error

    Broadcom Employee
    Posted Sep 11, 2015 05:20 AM

    Please attach the admin log

     

    Regards

    Suman



  • 3.  Re: PMO Installation error

    Posted Sep 11, 2015 05:35 AM

    It looks like it is trying to proceed, but then has stopped at this point...

     

     

    9/11/15 4:29 AM (niku) execute: remote = false

    9/11/15 4:29 AM (niku) execute: hosts.xml out of date

    9/11/15 4:30 AM (niku) execute: Config Mgr setup

    9/11/15 4:30 AM (niku) execute: read hosts.xml

    9/11/15 5:03 AM (niku) execute: remote = false

    9/11/15 5:03 AM (niku) execute: hosts.xml out of date

    9/11/15 5:03 AM (niku) execute: Config Mgr setup

    9/11/15 5:03 AM (niku) execute: read hosts.xml

    9/11/15 5:04 AM (niku) execute: remote = false

    9/11/15 5:04 AM (niku) execute: hosts.xml out of date

    9/11/15 5:04 AM (niku) execute: Config Mgr setup

    9/11/15 5:04 AM (niku) execute: read hosts.xml

    9/11/15 5:05 AM (niku) execute: remote = false

    9/11/15 5:05 AM (niku) execute: hosts.xml out of date

    9/11/15 5:05 AM (niku) execute: Config Mgr setup

    9/11/15 5:05 AM (niku) execute: read hosts.xml

    9/11/15 5:06 AM (admin)

    Current product version: 14.2.0.237

    9/11/15 5:06 AM (admin)

    The minimum product version(s)

    that are supported: 14.2.0

    9/11/15 5:06 AM (admin)

    Validating the current product version against

    the minimum supported version: 14.2.0

    9/11/15 5:06 AM (admin)

    The product version has been validated as supported

     

     

    9/11/15 5:06 AM (admin) Installation properties for CA Clarity Accelerator: Program Management Office

    9/11/15 5:06 AM (admin) ID: csk

    9/11/15 5:06 AM (admin) reports.apply=false

    9/11/15 5:06 AM (admin) package.addin.release=14.2.0

    9/11/15 5:06 AM (admin) package.addin.version=14.2.0.0001

    9/11/15 5:06 AM (admin) force=false

    9/11/15 5:06 AM (admin) Removing obj_alignment attribute...

    9/11/15 5:06 AM (admin) Getting view information...

    9/11/15 5:08 AM (admin) Total execution time: 0H:1M:52.654S

    9/11/15 5:08 AM (admin) Content Pack csk version 7.5.3.3546 has been deployed

    9/11/15 5:08 AM (admin) Installing content... csk

    9/11/15 5:08 AM (admin) Installing content items that do not already exist or have the force option set to true

    9/11/15 5:08 AM (admin) ==========================================

    9/11/15 5:08 AM (admin) DBTools Log - Fri Sep 11 05:08:26 EDT 2015

    9/11/15 5:08 AM (admin) ==========================================

    9/11/15 5:08 AM (admin) Command: install database schema from driver file

    9/11/15 5:08 AM (admin) To URL: jdbc:clarity:sqlserver://DBSERVER;DatabaseName=niku;InsensitiveResultSetBufferSize=0;ProgramName=Clarity

    9/11/15 5:08 AM (admin) As user: niku

    9/11/15 5:08 AM (admin) For vendor: mssql

    9/11/15 5:08 AM (admin) Loading DBDriver file: D:\niku\clarity\database\content\csk\preupgrade-driver.xml

    9/11/15 5:08 AM (admin) Loading DBDriver file: D:\niku\clarity\database\content\csk\preupgrade-driver.xml

    9/11/15 5:08 AM (admin) Current database version is database_csk_3.1.0.0007-preupgrade

    9/11/15 5:08 AM (admin) DBDriver for database_csk_14.2.0.0001-preupgrade

    9/11/15 5:08 AM (admin) Start installation of DBDriver ...

    9/11/15 5:08 AM (admin) Note: Foreign Keys have been disabled

    9/11/15 5:08 AM (admin) Note: Triggers have been disabled

    9/11/15 5:08 AM (admin) Process - other: XOG_INSTALL_HISTORY.xml

    9/11/15 5:08 AM (admin) Note: Foreign Keys and Triggers have been enabled

    9/11/15 5:08 AM (admin) DBDriver successfully installed!

    9/11/15 5:08 AM (admin) Total time: 0H:0M:31S

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJSCHEDULEDASHBOARD_SCHEDULE_SL.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJSCHEDULEDASHBOARD_SCHEDULE_PCT_SL.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJSCHEDULEDASHBOARD_OVERALL_STATUS.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJSCHEDULEDASHBOARD_IS_PROJECT.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJSCHEDULEDASHBOARD_IS_SUBPROJ.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJCOSTEFFORTDASHBOARD_PROJECTED_COST_VAR_PERC_SL.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJCOSTEFFORTDASHBOARD_PROJECTED_EFFORT_VAR_PERC_SL.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_PRJCOSTEFFORTDASHBOARD_IS_SUBPROJ.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_CHANGEREQUESTMANAGEMENT_PRIORITY_SL.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_TEAMMEMBERORGANIZER_GUIDELINE.xml

    9/11/15 5:09 AM (admin) Applying lookups/ODF_NSQL_COP_INVMYTIMESHEETS_STATUS_SL.xml

    9/11/15 5:09 AM (admin) Applying objects/cop_idea_prj_map.xml

    9/11/15 5:09 AM (admin) Applying objects/cop_prj_statusrpt.xml

    9/11/15 5:09 AM (admin) ERROR 11-09 05:09:29,693 - Attribute cop_key_accomplish is not updated because its size cannot be reduced.

    9/11/15 5:09 AM (admin) ERROR 2015-09-11 05:09:29,693 [main] xql2.xbl Attribute cop_key_accomplish is not updated because its size cannot be reduced.

    9/11/15 5:09 AM (admin) Applying lookups/OBJ_IDEA_PROJECT_CATEGORY_PARAM.xml

    9/11/15 5:09 AM (admin) Applying objects/inv.xml

    9/11/15 5:11 AM (admin) Applying objects/project.xml

    9/11/15 5:13 AM (admin) Applying objects/idea.xml

    9/11/15 5:14 AM (admin) Applying objects/task.xml

    9/11/15 5:14 AM (admin) Applying objects/benefitplandetail.xml

    9/11/15 5:14 AM (admin) Applying objects/glallocation.xml

    9/11/15 5:14 AM (admin) Applying objects/resourcecredit.xml

    9/11/15 5:14 AM (admin) Applying objects/risk.xml

    9/11/15 5:14 AM (admin) Applying objects/pfm_investment.xml

    9/11/15 5:15 AM (admin) Applying objects/pfm_portfolio.xml

    9/11/15 5:15 AM (admin) Applying views/revmgr_ideaBenefitplandetailList.xml

    9/11/15 5:15 AM (admin) Applying views/changeList_filter.xml

    9/11/15 5:15 AM (admin) Applying views/issueList_filter.xml

    9/11/15 5:15 AM (admin) Applying views/riskList_filter.xml

    9/11/15 5:15 AM (admin) Loading registered objects for custom attribute bootstrap...

    9/11/15 5:17 AM (admin) Loading registered objects for object mappings bootstrap...

    9/11/15 5:18 AM (admin) Loading registered objects to bootstrap...

    9/11/15 5:18 AM (admin) Loading registered objects for view bootstrap...

    9/11/15 5:19 AM (admin) Loading registered objects for object action bootstrap...

    9/11/15 5:19 AM (admin) Loading registered objects for data warehouse attributes bootstrap...

    9/11/15 5:23 AM (admin) Loading registered objects for building blocks bootstrap...



  • 4.  Re: PMO Installation error

    Posted Sep 11, 2015 06:29 AM

    Hi Suman,

     

    the install actually completed successfully in the end!

     

    I am installing CSP add-in now.



  • 5.  Re: PMO Installation error

    Broadcom Employee
    Posted Sep 11, 2015 06:30 AM

    its takes time so please give some time.


    Regards

    Suman Pramanik



  • 6.  Re: PMO Installation error

    Posted Sep 11, 2015 07:04 AM

    Thank you Suman - CSP install looks to be going well.

     

    One more question. I am installing PMO and CSP on the master server. In order to apply same to the other server in the cluster can I just copy the clarity folder to the other app server like I did with the 14.2 upgrade?

     

    Or do I need to manually install PMO and CSP on the other server as well?



  • 7.  Re: PMO Installation error
    Best Answer

    Broadcom Employee
    Posted Sep 11, 2015 07:09 AM

    Hi Colin,

     

    You can just copy the folders, you don't need to install again.

     

    Regards

    Suman Pramanik



  • 8.  Re: PMO Installation error

    Posted Sep 11, 2015 07:12 AM

    Thank you Suman, as always your help and advice is greatly appreciated.



  • 9.  Re: PMO Installation error

    Posted Sep 11, 2015 11:01 AM

    After installing PMO and CSP I then carried on with the rest of the upgrade as per the release notes:

     

    1. Log in to CA Clarity PPM.

    2. Open Administration, and from Studio, click Content Add-ins.

    3. Click the newly installed add-in.

    4. Review existing configurations carefully before you apply the new or changed content.

    Note: Previously configured views are not overwritten during the installation. From this page, you can select which new or updated views to apply. Applying a Studio object overwrites the existing configuration of that Studio object's views.

    5. Select the items that are marked Upgrade Ready or Not Installed that you want to upgrade to the new version.

    Note: By default, the items that are new or modified are preselected. Clear the check box for any that you do not want to apply.

    6. For all active process instances that display the Upgrade Ready status, cancel and delete the process instances.

    7. Click Apply.

    A confirmation page displays the list of selected and required dependent items.

    8. Click Yes to apply the add-in items.

    Note: If a user previously personalized an item that is listed on the confirmation page, publish the item to push the update to all users.

    When you apply the add-in items, you have successfully installed and applied an add-in.

     

    I managed to get everything installed/upgraded apart from the below:

     

    upgrade.PNG

     

    I get this error:

     

    error 3.PNG



  • 10.  Re: PMO Installation error

    Broadcom Employee
    Posted Sep 11, 2015 11:07 AM

    Looks at the logs to see what its erroring and may be you can xog those templates manually



  • 11.  Re: PMO Installation error

    Posted Sep 14, 2015 10:57 AM

    We're having similar issues with the addins. I think we have 4 templates that won't install and get the same as you are. We also have one lookup that won't install,a nd causing the PMO accelerator to show Installation Failed status, even though the lookup is available and functioning.



  • 12.  Re: PMO Installation error

    Posted Sep 16, 2015 08:19 AM

    I see this error in the logs when I try ton install the following:

     

    Major Project Template

    Major Project Template Methodology

     

    ERROR 2015-09-16 08:14:42,941 [http-bio-8080-exec-3959] service.ContentAddInItemInstallService (clarity:csk.admin:199996843__F3A8FF20-EB9A-444C-90E6-A5DB14F4D355:cms.installContentAddInItems) Service Exception while installing content addin items

    com.niku.xog.XOGException: Failure occurred while applying projects/csk_majorIT_2.xml

    Project Object update failed

      at com.niku.xog.client.XOGAdminClient.processFileDescriptors(XOGAdminClient.java:1035)

      at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.installContentItems(ContentAddInItemInstallService.java:220)

      at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.doProcess(ContentAddInItemInstallService.java:87)

      at com.niku.odf.service.ODFActionService.processRequest(ODFActionService.java:115)

      at com.niku.union.service.binding.ServiceControlBindingJava.processRequest(ServiceControlBindingJava.java:58)

      at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:902)

      at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:212)

      at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:219)

      at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1419)

      at com.niku.union.web.PortletController.processProcessActionRequest(PortletController.java:233)

      at com.niku.union.web.PortletController.processRequest(PortletController.java:160)

      at com.niku.union.web.WebActionController.processAction(WebActionController.java:1443)

      at com.niku.union.web.WebActionController.processRequest(WebActionController.java:188)

      at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:453)

      at com.ca.clarity.uif.UIServlet.service(UIServlet.java:69)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.ClarityContentFilter.doFilter(ClarityContentFilter.java:148)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.XSSFilter.doFilter(XSSFilter.java:69)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:124)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.TenantSetupFilter.doFilter(TenantSetupFilter.java:61)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:51)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

      at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:71)

      at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

      at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

      at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

      at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

      at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

      at java.lang.Thread.run(Thread.java:745)

    ERROR 2015-09-16 08:14:42,943 [http-bio-8080-exec-3959] web.WebActionController (clarity:csk.admin:199996843__F3A8FF20-EB9A-444C-90E6-A5DB14F4D355:cms.installContentAddInItems)

    com.niku.union.web.WebException: WebServiceAdapter::processRequest -> failed to process service request

      at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:223)

      at com.niku.union.web.PortletController.processServiceRequest(PortletController.java:1419)

      at com.niku.union.web.PortletController.processProcessActionRequest(PortletController.java:233)

      at com.niku.union.web.PortletController.processRequest(PortletController.java:160)

      at com.niku.union.web.WebActionController.processAction(WebActionController.java:1443)

      at com.niku.union.web.WebActionController.processRequest(WebActionController.java:188)

      at com.ca.clarity.uif.service.vxml.VXMLService.processRequest(VXMLService.java:453)

      at com.ca.clarity.uif.UIServlet.service(UIServlet.java:69)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.ClarityContentFilter.doFilter(ClarityContentFilter.java:148)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.XSSFilter.doFilter(XSSFilter.java:69)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.GZIPResponseFilter.doFilter(GZIPResponseFilter.java:124)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.TenantSetupFilter.doFilter(TenantSetupFilter.java:61)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:51)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88)

      at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

      at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

      at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

      at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

      at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

      at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

      at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:71)

      at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

      at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

      at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

      at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

      at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

      at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

      at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

      at java.lang.Thread.run(Thread.java:745)

    Caused by: com.niku.union.service.ServiceException: Service Exception

      at com.niku.odf.service.ODFActionService.processRequest(ODFActionService.java:154)

      at com.niku.union.service.binding.ServiceControlBindingJava.processRequest(ServiceControlBindingJava.java:58)

      at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:902)

      at com.niku.union.service.ServiceControlImpl.processRequest(ServiceControlImpl.java:212)

      at com.niku.union.web.WebServiceAdapter.processRequest(WebServiceAdapter.java:219)

      ... 46 more

    Caused by: com.niku.union.service.ServiceException: Service Exception

      at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.doProcess(ContentAddInItemInstallService.java:102)

      at com.niku.odf.service.ODFActionService.processRequest(ODFActionService.java:115)

      ... 50 more

    Caused by: com.niku.xog.XOGException: Failure occurred while applying projects/csk_majorIT_2.xml

    Project Object update failed

      at com.niku.xog.client.XOGAdminClient.processFileDescriptors(XOGAdminClient.java:1035)

      at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.installContentItems(ContentAddInItemInstallService.java:220)

      at com.ca.clarity.cms.addin.service.ContentAddInItemInstallService.doProcess(ContentAddInItemInstallService.java:87)

      ... 51 more



  • 13.  Re: PMO Installation error

    Broadcom Employee
    Posted Sep 16, 2015 08:23 AM

    Try manually xogging this filecsk_majorIT_2.xml and see if works or not. Did you had this template or it was deleted



  • 14.  Re: PMO Installation error

    Posted Sep 16, 2015 09:30 AM

    Hi Suman,

     

    do you know the location of this file?



  • 15.  Re: PMO Installation error

    Broadcom Employee
    Posted Sep 16, 2015 09:37 AM

    It should be under \META-INF\content\xog\csk\projects



  • 16.  Re: PMO Installation error

    Posted Sep 16, 2015 09:55 AM

    Since this file is 'just' a XOG project write file, problems with it would typically be:

     

    1) Incompatible changes to your Project object definition in Clarity, e.g., making a normally-optional field required which is not present in the XOG file.

    2) Problems with preceding XOG file writes that then cause this one to fail.  If this is the first of the files you saw fail in the logs, then whilst this may not be the cause in your case we have had this reported when customers hit problems with earlier files and decided to remove/edit the install and upgrade process to exclude them, not realising that there would be dependent items also following later.

    3) The other problem that sometimes occurred was due to changes to the 'Niku Administrator' / admin account, specifically changes to the language and locale.  This typically resulted in problems interpreting number formats where commas and periods change their meaning.

     

    Hopefully when running the XOG file directly, you will receive an output file with more specific details about the failure and be able to target a possible solution like the above.



  • 17.  Re: PMO Installation error

    Posted Sep 17, 2015 10:41 AM

    Ok so we got one of the files XOG'ed in but the other failed with output below:

     

     

    - <XOGOutput xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="../xsd/status.xsd">

     

     

    <Object type="project" />

     

     

    <Status elapsedTime="1.0 minute 29.078999999999994 seconds" state="FAILURE" />

     

     

    <Statistics failureRecords="1" insertedRecords="0" totalNumberOfRecords="2" updatedRecords="1" />

     

     

    - <Records>

     

     

    - <Record>

     

     

    - <KeyInformation>

     

     

    <column name="ID">5406139</column>

     

     

    <column name="name">Major Project Template</column>

     

     

    <column name="UNIQUE_NAME">csk.majorIT</column>

     

    </KeyInformation>

     

    - <ErrorInformation>

     

     

    <Severity>FATAL</Severity>

     

     

    <Description>Project Object update failed</Description>

     

     

    - <Exception>

     

    - <![CDATA[

    java.lang.NumberFormatException: Number not completely processed 0.00% at com.niku.union.utility.DataFormatUtil.parseNumber(DataFormatUtil.java:238) at com.niku.union.utility.DataFormatUtil.parseDouble(DataFormatUtil.java:122) at com.niku.schedulers.api.XOGProjectAPI.prePopulateFieldHashmap(XOGProjectAPI.java:324) at com.niku.schedulers.api.XOGProjectAPI.eval(XOGProjectAPI.java:108) at com.niku.xql2.eval.XQLFunctionNode.eval(XQLFunctionNode.java:27) at com.niku.xql2.eval.XQLEvaluator.parse(XQLEvaluator.java:40) at com.niku.xql2.XQLVisitor.eval(XQLVisitor.java:1086) at com.niku.xql2.XQLVisitor.eval(XQLVisitor.java:1060) at com.niku.xql2.XQLVisitor.process(XQLVisitor.java:1292) at com.niku.xql2.XQLVisitor.process(XQLVisitor.java:1325) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:178) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51) at com.niku.xql2.handlers.LoopHandler.processObject(LoopHandler.java:384) at com.niku.xql2.handlers.LoopHandler.processSet(LoopHandler.java:255) at com.niku.xql2.handlers.LoopHandler.preProcess(LoopHandler.java:212) at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51) at com.niku.xql2.handlers.LoopHandler.processObject(LoopHandler.java:384) at com.niku.xql2.handlers.LoopHandler.processSet(LoopHandler.java:255) at com.niku.xql2.handlers.LoopHandler.preProcess(LoopHandler.java:212) at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51) at com.niku.xql2.handlers.TryHandler.preProcess(TryHandler.java:54) at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51) at com.niku.xql2.handlers.LoopHandler.processObject(LoopHandler.java:384) at com.niku.xql2.handlers.LoopHandler.processSet(LoopHandler.java:255) at com.niku.xql2.handlers.LoopHandler.preProcess(LoopHandler.java:212) at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51) at com.niku.xql2.handlers.LoopHandler.processObject(LoopHandler.java:384) at com.niku.xql2.handlers.LoopHandler.processSet(LoopHandler.java:255) at com.niku.xql2.handlers.LoopHandler.preProcess(LoopHandler.java:212) at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:51) at com.niku.xql2.handlers.LoopHandler.processObject(LoopHandler.java:384) at com.niku.xql2.handlers.LoopHandler.processSet(LoopHandler.java:255) at com.niku.xql2.handlers.LoopHandler.preProcess(LoopHandler.java:212) at com.niku.xql2.XQLVisitor.preProcess(XQLVisitor.java:1385) at com.niku.union.xml.dom.DOMWalker.preProcess(DOMWalker.java:194) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:74) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92) at com.niku.union.xml.dom.DOMWalker.traverseIntern(DOMWalker.java:92) at com.niku.union.xml.dom.DOMWalker.traverse(DOMWalker.java:36) at com.niku.xog.service.XOGXBLHandler.processXBL(XOGXBLHandler.java:260) at com.niku.xog.service.XOGXBLHandler.process(XOGXBLHandler.java:167) at com.niku.xog.service.ObjectHandler.processRequest(ObjectHandler.java:198) at com.niku.xog.service.ObjectHandler.process(ObjectHandler.java:99) at com.niku.xog.service.XOGDispatch.processMessage(XOGDispatch.java:133) at com.niku.xog.service.XOGSOAPServlet.processMessage(XOGSOAPServlet.java:595) at com.niku.xog.service.XOGSOAPServlet.doPost(XOGSOAPServlet.java:273) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.niku.union.web.filter.ClarityContentFilter.doFilter(ClarityContentFilter.java:148) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.niku.union.web.filter.XSSFilter.doFilter(XSSFilter.java:69) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.niku.union.web.filter.TenantSetupFilter.doFilter(TenantSetupFilter.java:61) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.niku.union.web.filter.CharsetFilter.doFilter(CharsetFilter.java:51) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.filters.AddDefaultCharsetFilter.doFilter(AddDefaultCharsetFilter.java:88) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171) at com.niku.union.web.valves.ErrorPageRedirectValve.invoke(ErrorPageRedirectValve.java:71) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:314) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) 
    ]]> 
    </Exception>

     

    </ErrorInformation>

    </Record>

    </Records>

    </XOGOutput>



  • 18.  Re: PMO Installation error

    Broadcom Employee
    Posted Sep 18, 2015 09:41 AM

    Can you try the solution from TEC1571743 to retype 0.0% in the Default Value field for the Default Allocation on the Team object?

     

    1. Go to Administration->Object->Team->Attributes.

    2. Click on the Default Allocation attribute and change the Default Value

    to 0.0%. (retype anything currently entered in there, just in case there is an issue with a font format.)

    3. Click Save.

    Note: Republishing is not required for this change.

     

    Then try xogging in the project template again.



  • 19.  Re: PMO Installation error

    Posted Sep 21, 2015 09:06 AM

    Thank you Maria - that did the trick.