I am testing the CA PPM upgrade from 12.1 to 14.2
When we call NIKU to start the CA Clarity we got the following error on the command propmt ( CMD is being run as administrator):
\Common was unexpected at this time.
Has anyone run into this problem ?
Below are the commands
service add deploy app nsa beacon bg - to deploy all the services
service start all - to start the services
service stop all - to stop all the services
Hope this helps
Because this is a copy of the 12.1 environment there is no SERVICE available yet. Need to start first old Clarity before upgrading to version 14.2.
I misunderstood my bad , however going to bin folder and then see if you have the services there.
Please ensure that the environmental variables are set correctly for JAVA_HOME, NIKU_HOME and PATH. The system variables should not interfere with user variables if you have any. Even best to set them all as system variables.
Also, if you have any symbols such as () in your environmental variables PATH, it's recommended to cut/paste the full entry in Notepad, and enclosing those paths with double quotes. Example steps:
1. Go to Control Panel - User Accounts as Administrator (or the user that starts Clarity)2. Open Environmental Varibles3. Select the value of System variable PATH, cut and paste in Notepad (this is just an example!):%JAVA_HOME%\bin;%NIKU_HOME%\bin;c:\Program Files (x86)\CA\SC\CAWIN\;%SystemRoot%\system32;
Put double quotes around the ones that contain ():
%JAVA_HOME%\bin;%NIKU_HOME%\bin;"c:\Program Files (x86)\CA\SC\CAWIN\";%SystemRoot%\system32; 4. Replace the path entry, Save5. Restart your CMD prompt and try again.
It's very important to actually reopen Command Prompt after modifying the variables in order the change to be taken in consideration.
Please let me know how it goes!
Nika HadzhikidiCA TechnologiesPrincipal Support Engineer
the problem was in the () symbol. Enclosing with double quotes solve the problem.