Hi Karthik,
It is possible to get Clarity to work with SSO software other than CA Siteminder. I am aware of several customers who have done this successfully. Most customers use CA Services to help with this type of integration. However, I am aware of 1 or 2 customers who have accomplished this successfully on their own.
There is one thing you should be aware of before you choose to do an integration with an SSO product that is not listed in our Compatibility list. CA Clarity support cannot assist you with any problems that are caused by your integration with a product other than what is listed in our compatibilities section (in this case SiteMinder). What this means is:
- Your settings may not be exactly what is described in the CA Siteminder Green paper that am1 suggested you look at. If the standard settings do not work for you, support will not be able to help you with determining the correct settings.
- If you have a problem that support believes may be caused by your SSO integration, they may ask you to demonstrate whether or not the problem occurs on a non-sso instance of Clarity. So, I strongly suggest that you maintain a non-sso instance of Clarity for trouble-shooting purposes. (Actually I recommend this for customers who use SiteMinder as well. But this is essential for anyone using an integration with any other SSO product).
- If you do have a problem that turns out to be caused by your SSO integration, we will still give you best effort assistance. This means that if it is a known issue with Siteminder or we can replicate the problem in a vanilla environment with Siteminder, we can still support you. But if it can't be, we will refer you back to your own IT team or your SSO vendor for assistance.
Finally, if you decide to move forward with this integration either on your own or with the assistance of Services, please use the SiteMinder Green Paper as a guide to how your system should be set up. You ensure that you set up equivalent settings on your SSO/Clarity environment for everything mentioned in that guide. Pay particular attention to which urls should and should nott be protected.
I hope you find this information useful.
Sincerely yours,
Jeanne Gaskill
Senior Support Engineer - Clarity
CA Technologies, Inc.