CA Clarity Tuesday Tip: Live Chat with an Engineer

[Kathryn Ellis]

Do you have a quick question and want to interact with a Clarity Support Engineer?

We have a Live Chat option now available for CA PPM On Premise Customers.

Beginning October 12, 2015 : Live Chat option available for CA PPM SaaS Customers.

 

 

1. Navigate to 'Open a Case'
2. Select 'Product' = 'CA Clarity PPM Core License - MULTI-PLATFORM'
3. Select a value for 'Release'
4. No need to continue to create the case, above the Product Information section, a box will appear with a hyper link to start a chat session

 

 

We look forward to helping you answer those quick questions.

 

For more details on how to engage in live chat, see full details on this posting: Chat Support

[System]

Kathryn_Ellis:

Do you have a quick question and want to interact with a Clarity Support Engineer? 

We have a Live Chat option now available!

1. Navigate to 'Open a Case'
2. Select 'Product' = 'CA Clarity PPM Core License - MULTI-PLATFORM'
3. Select a value for 'Release'
4. No need to continue to create the case, above the Product Information section, a box will appear with a hyper link to start a chat session

  

We look forward to helping you answer those quick questions. 

 

This is great! Thanks for sharing with the community Kathryn!

[Georgy]

Wowww! this is huge.......always wanted that Live Chat option on the support page to get answers to some quick small tech queries

[navzjoshi00]

Thanks for sharing this, Kathryn

NJ

[CMCN1982]

This is great! I recently had to quickly add the nsa service to 1 of our Production app servers and for the life of me I could not remember the command to do so! I eventually remembered after some serious head scratching but Live Chat would have been ideal in that situation. Thanks!

[NamitaMish]

Glad that you found Live Chat feature useful.

 

This is one more initiative to make Clarity customers' life easy and provide them quick help..

 

Enjoy Clarity!!!

[Anon Anon]

Is this available for On Demand as well?  I don't have a product called "CA Clarity PPM Core License - Multi-Platform."   If I do select a product from my list, I don't get a box with a hyper link to start a chat session.

 

Garrett

[Kathryn Ellis]

Hi Garrett,

You are correct, at this time the 'On Demand' products do not show a link for Live Web Chat.

We are investigating this and will have an update for you soon.

- Kathryn

[John_George]

For those community members who enjoy the convenience of the articles on the CA PPM Cookbook on Flipboard, Kathryn's wonderful Tuesday Tip is available here:

 

Have a Live Chat with a CA PPM Support Engineer | CA PPM Cookbook

[Kathryn Ellis]

Check out the NEW way to engage an Engineer for Live Chat

 

Chat Support

 

Currently this is only available for CA PPM On Premise Customers.  Watch for announcements for SaaS customers.