I worked with Divyanshu via support case and the reason Process Flow Diagram was not rendering because the files under Clarity_home\lib were replaced with custom Jars which caused the conflict.
The stack we saw in the app ca log was
FATAL 2019-06-17 09:10:47,299 [http-nio-80-exec-21] web.WebControlServlet (clarity:XXXXX:49623155__1C41E080-23F3-4E52-AF79-298CF07954E4:bpm.processFlowGraph) Action request error for request. Could not render standard error page
java.lang.NoClassDefFoundError: Could not initialize class org.apache.batik.bridge.BridgeContext
at org.apache.batik.transcoder.SVGAbstractTranscoder.createBridgeContext(Unknown Source)
To render the images we use Batik.jar which is placed under Clarity_home\lib and the moment we replaced with out of box files everything was rendering properly.
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Thanks & Regards
Suman Pramanik
Principal Support Engineer | Customer Success & Support, Enterprise Software Division
Broadcom
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Original Message:
Sent: 06-18-2019 04:41 AM
From: Suman Pramanik
Subject: Process Flow Diagram for all processes not visible post v15.6 upgrade
Hi Mario
Thanks for the confirmation, this looks to be some problem. I will work and update the post once we achieve the solution.
Regards
Suman Pramanik
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Thanks & Regards
Suman Pramanik
Principal Support Engineer | Customer Success & Support, Enterprise Software Division
Broadcom
Original Message:
Sent: 06-18-2019 03:25 AM
From: Mario Luque
Subject: Process Flow Diagram for all processes not visible post v15.6 upgrade
Guys:
On RHEL for my customer, the issue was fixed on 15.6.1
Original Message------
Did you try to install the font any of the font below
- MS Gothic
- Gulim
- SimSun
- Gulimche
- NOTO - Sans and Serif
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Thanks & Regards
Suman Pramanik
Principal Support Engineer | Customer Success & Support, Enterprise Software Division
Broadcom
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