TEWS API for Modify User does not update NULL Value in IM

[Deactivated User]

TEWS API for Modify User does not update NULL Value in IM for any attribute.

Whenever there is any feed or data loader wants to update value for any attribute as blank/ NULL in IM, IM doesn't consider that attribute in Submitted task.

Is this any bug in TEWS API call for Modify? or is there any configuration we can do in IM env do bring updates with NULL values.
I have also tried to find any documentation or release notes for this but no luck. Please share if you have any link which can help in such case.

Your response will be highly helpful

Thanks in advance,
Tanu Goyal

[Catherine Sullivan]

If you are using an input file to the Bulk Loader, you specify attribute values that should be removed as NULL (must be uppercase) in the input file. See details here under "Create a Feeder File":

http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/administrating/administrators-users-and-groups/onboard-multiple-users.html

If you are using another application to submit TEWS requests via SOAP calls, you can include the attribute tag but without a value and the existing value will be removed. For example, to remove a user's Title, include the empty attribute as follows in the ModifyUserProfileTab section of the SOAP Request:

<wsdl:ModifyUserProfileTab>
<wsdl:_PCT_TITLE_PCT_></wsdl:_PCT_TITLE_PCT_>
</wsdl:ModifyUserProfileTab>

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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