Symantec Identity Management

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PX Task Slow to complete when updating AD Password

  • 1.  PX Task Slow to complete when updating AD Password

    Posted 12-31-2019 05:26 AM
    Hi Team,

    We have configured a admin task that will trigger PX to update AD Account password.  From the VST, we can see that the task takes 3 to 5 minutes to complete this AD Account password change.

    On the same AD Account, we use ETAUTIL and it takes less than 1 minute to complete.

    Any advise on why the PX update take that long?

    Thank You.


  • 2.  RE: PX Task Slow to complete when updating AD Password

    Posted 12-31-2019 10:38 AM
    How are you updating the password through your PX policy?  What other activities\events are included in the task?  Is there a particular in the event which is slow?  Go to VST, review the events and enable debugging for IMS and categories and review the logs.  Let us know your findings.

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    Best regards,

    Scott Owens
    Sr Support Engineer

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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  • 3.  RE: PX Task Slow to complete when updating AD Password

    Posted 01-02-2020 04:48 AM
      |   view attached

    Hi Scott,

    We use the "Set Account Data" Type and "Set" Function.  Refer attach for the screen shot.


    Attachment(s)

    rtf
    PX.rtf   23.08MB 1 version


  • 4.  RE: PX Task Slow to complete when updating AD Password

    Posted 01-02-2020 04:58 AM
      |   view attached
    Hi Scott,

    We turn on the debug for the connector server and from the jcs_daily.log, we observing the update seems to be very fast.  But the time taken from submitting the request to before updating the password, takes 3 to 4 mins.

    Attaching the jcs_daily.log.  Hope can provide some guides for more in-depth troubleshooting.

    Attachment(s)

    txt
    jcs_daily_dbg.txt   616K 1 version