Symantec IGA

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  • 1.  PS to IM notifications issue

    Posted May 26, 2020 05:45 AM
    Dear Team,

       Issue 1:-We are facing one issue from provisioning server to IDM server. When i am doing explore and correlate from idm or provisioning manager , notifications are not showing in IDM view submitted task. So i have cleared all the notification pending in PS using  dxemptydb command.

    Issue 2:- So after done the explore and correlate, Users are able to create in provisioning server but not created in IDM. 

    Here we are using VApp 14.2 version. So while checking in logs we are finding below info

    20200526:144937:TID=019b70:I: START: Notify Batch Processing
    20200526:144937:TID=019b70:I: Sending Notification: eTNotifyOpID=4abbded0-e4ef-1039-9757-a9878ec21767
    20200526:144937:TID=019b70:I: Event: End_Detail (eTADSDirectoryName=AD)
    20200526:144937:TID=019b70:I: SeqNo: 0000001024
    20200526:144937:TID=019b70:I: Try sending payload to http://10.18.12.56:8080/iam/im/ETACALLBACK/?env=identityEnv
    20200526:144938:TID=019b70:E: ERROR: cannot assign instance of org.apache.commons.collections.set.ListOrderedSet to field com.netegr
    20200526:144938:TID=019b70:E:+ity.ims.task.TaskErrorCollection._messageCollection of type org.apache.commons.collections.set.ListOrd
    20200526:144938:TID=019b70:E:+eredSet in instance of com.netegrity.ims.task.TaskErrorCollection
    20200526:144938:TID=019b70:E: Error in notification processing: Reason: Operation failed. ERROR: IMS was not able to consume the not
    20200526:144938:TID=019b70:E:+ification successfully.
    20200526:144938:TID=019b70:E: Originated from: EtaNotifyTools.cpp [1112].
    20200526:144938:TID=019b70:I: DONE: Notifications Processed: 0/100+ [FAILED]
    20200526:145938:TID=019b70:I: NOT SENDING NOTIFICATIONS: Unable to get IMS connectivity information. This prevents this Provisioning
    20200526:145938:TID=019b70:I:+ Server from communicating with the corresponding Identity Manager Server
    20200526:150938:TID=019b70:I: =================================================
    20200526:150938:TID=019b70:I: START: Notify Batch Processing
    20200526:150938:TID=019b70:I: DONE: Notifications Processed: 0/0


    Thanks,
    Jeevan


  • 2.  RE: PS to IM notifications issue

    Broadcom Employee
    Posted May 26, 2020 07:32 AM
    Hi Jeevan,

    What error/exception do you see in IM application server log?

    ------------------------------
    Regards,
    Widjaja
    ====================
    Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
    ------------------------------



  • 3.  RE: PS to IM notifications issue

    Posted May 26, 2020 08:28 AM
    Dear Widjala,

       Thank you so much for your reply once again.

    Actually no, we are not seeing any erros in log file.

    2020-05-26 17:43:13,965 DEBUG [ims.policyxpress] (Thread-6 (HornetQ-client-global-threads-899588390)) [EVENT:BEFORE:ExploreAndCorrelateEvent] Found 0 matching policies
    2020-05-26 17:43:13,965 INFO [ims.policyxpress.PxStateListener] (Thread-6 (HornetQ-client-global-threads-899588390)) Exiting execute for step BEFORE
    2020-05-26 17:43:13,965 DEBUG [ims.tmt.eventlistener] (Thread-6 (HornetQ-client-global-threads-899588390)) PRE-approve [50d8eec1-0a120c38-2d2d4e97-6f1fb35c] ExploreAndCorrelateEvent
    2020-05-26 17:43:13,965 DEBUG [ims.tmt.eventlistener] (Thread-6 (HornetQ-client-global-threads-899588390)) Processing listeners for: before
    2020-05-26 17:43:13,965 DEBUG [ims.tmt.eventlistener] (Thread-6 (HornetQ-client-global-threads-899588390)) No individual listeners for: exploreandcorrelateevent
    2020-05-26 17:43:13,965 DEBUG [ims.tmt.eventlistener] (Thread-6 (HornetQ-client-global-threads-899588390)) No class listeners for: provisioningaccount
    2020-05-26 17:43:13,965 DEBUG [ims.tmt.eventlistener] (Thread-6 (HornetQ-client-global-threads-899588390)) Evaluating listeners: [com.netegrity.ims.adapters.DefaultWorkflowMapper: WF is ENABLED!] METHOD=(before)
    2020-05-26 17:43:13,965 DEBUG [ims.default] (Thread-6 (HornetQ-client-global-threads-899588390)) Execute Explore And Correlate is flagged for workflow, trying to find a workflow mapping for it.
    2020-05-26 17:43:13,966 DEBUG [ims.default] (Thread-6 (HornetQ-client-global-threads-899588390)) Trying to find workflow mapping for ExploreAndCorrelateEvent in task session 18167ec1-11f238e2-6d26f5ff-79ed0a
    2020-05-26 17:43:13,966 DEBUG [ims.RuntimeStatusDetail] (Thread-6 (HornetQ-client-global-threads-899588390)) Sending RuntimeStatusDetail to message Q. Attempt number: 0. DisplayName:RuntimeStatusDetail
    2020-05-26 17:43:13,968 DEBUG [ims.RuntimeStatusDetail] (Thread-8 (HornetQ-client-global-threads-899588390)) Received message ID:com.netegrity.ims.statusDetail.RuntimeStatusDetailImpl@22186615
    2020-05-26 17:43:13,968 INFO [ims.RuntimeStatusDetail] (Thread-8 (HornetQ-client-global-threads-899588390)) Auditing for RuntimeStatusDetails is disabled.
    2020-05-26 17:43:13,969 DEBUG [ims.RuntimeStatusDetail] (Thread-8 (HornetQ-client-global-threads-899588390)) Writing to the IM TP DB.
    2020-05-26 17:43:13,969 INFO [ims.tmt.persistence] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetail
    2020-05-26 17:43:13,969 DEBUG [ims.RuntimeStatusDetail] (Thread-6 (HornetQ-client-global-threads-899588390)) Message sent ID:2d989eff-9f48-11ea-8297-9d3df959e95b
    2020-05-26 17:43:13,969 DEBUG [ims.default] (Thread-6 (HornetQ-client-global-threads-899588390)) The event ExploreAndCorrelateEvent in task session 18167ec1-11f238e2-6d26f5ff-79ed0a does not have a process mapping configured
    2020-05-26 17:43:13,969 DEBUG [ims.default] (Thread-6 (HornetQ-client-global-threads-899588390)) Fetching the default process mapped to this event.....
    2020-05-26 17:43:13,969 DEBUG [ims.jdbc.connections] (Thread-8 (HornetQ-client-global-threads-899588390)) Opened connection: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@1f4fdd82 on datasource: org.jboss.jca.adapters.jdbc.WrapperDataSource@f5d938e
    2020-05-26 17:43:13,969 DEBUG [ims.default] (Thread-6 (HornetQ-client-global-threads-899588390)) The ExploreAndCorrelateEvent event in task session 18167ec1-11f238e2-6d26f5ff-79ed0a was not mapped to a workflow process, it will proceed without workflow.
    2020-05-26 17:43:13,969 DEBUG [ims.tmt.persistence.sql] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): conn: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@1f4fdd82 sql: {call insertRuntimeStatusDetail(?,?,?,?,?,?,?,?,?,?,?,?,?,?)}
    2020-05-26 17:43:13,969 DEBUG [ims.RuntimeStatusDetail] (Thread-6 (HornetQ-client-global-threads-899588390)) Sending RuntimeStatusDetail to message Q. Attempt number: 0. DisplayName:RuntimeStatusDetail
    2020-05-26 17:43:13,971 DEBUG [ims.RuntimeStatusDetail] (Thread-6 (HornetQ-client-global-threads-899588390)) Message sent ID:2d991430-9f48-11ea-8297-9d3df959e95b
    2020-05-26 17:43:13,971 DEBUG [ims.tmt.EnhancedAuditListener] (Thread-6 (HornetQ-client-global-threads-899588390)) ********************** Handling event "ExploreAndCorrelateEvent", state "PRE" ********
    2020-05-26 17:43:13,972 DEBUG [ims.audit] (Thread-6 (HornetQ-client-global-threads-899588390)) filterEventSettingsAndSetSeverity: enableState: COMPLETE eventState: pre m_eventStateSeverity Unknown
    2020-05-26 17:43:13,972 DEBUG [ims.audit] (Thread-6 (HornetQ-client-global-threads-899588390)) filterEventSettingsAndSetSeverity: enableState: INVALID eventState: pre m_eventStateSeverity Unknown
    2020-05-26 17:43:13,972 DEBUG [ims.audit] (Thread-6 (HornetQ-client-global-threads-899588390)) filterEventSettingsAndSetSeverity: enableState: AUDIT eventState: pre m_eventStateSeverity Unknown
    2020-05-26 17:43:13,972 DEBUG [ims.audit] (Thread-6 (HornetQ-client-global-threads-899588390)) Auditing event ExploreAndCorrelateEvent is not enabled for State pre
    2020-05-26 17:43:13,972 INFO [ims.tmt.EnhancedAuditListener] (Thread-6 (HornetQ-client-global-threads-899588390)) Auditing Event Data has been disabled
    2020-05-26 17:43:13,972 INFO [ims.tmt.IMSMessageListener] (Thread-6 (HornetQ-client-global-threads-899588390)) checkEvent: Checking to see if 1 is in the event mask which is 507
    2020-05-26 17:43:13,973 DEBUG [ims.tmt.IMSMessageListener] (Thread-6 (HornetQ-client-global-threads-899588390)) processToEndState: ID:2d9395ee-9f48-11ea-8297-9d3df959e95b: saving event: eventName: ExploreAndCorrelateEvent eventID: 50d8eec1-0a120c38-2d2d4e97-6f1fb35c state: pre
    2020-05-26 17:43:13,973 INFO [ims.tmt.persistence] (Thread-6 (HornetQ-client-global-threads-899588390)) PersistenceProvider: JMS:ID:2d9395ee-9f48-11ea-8297-9d3df959e95b: saveObject: evt=ExploreAndCorrelateEvent state=pre id=50d8eec1-0a120c38-2d2d4e97-6f1fb35c
    2020-05-26 17:43:13,973 DEBUG [ims.tmt.persistence.sql] (Thread-6 (HornetQ-client-global-threads-899588390)) PersistenceProvider: JMS:ID:2d9395ee-9f48-11ea-8297-9d3df959e95b: conn: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@5f8c8a82 sql: update event12_5 WITH (ROWLOCK) set state=?,last_access_time=?, next_state=?, description=?, taskeventwfapproval=?, approvalstatus=?, decisionmaker=?, approvaltime=?, finalstatus=?, attributes=? where eventid=?
    2020-05-26 17:43:13,974 INFO [ims.tmt.events] (Thread-6 (HornetQ-client-global-threads-899588390)) Serializing IMSEvent ExploreAndCorrelateEvent
    2020-05-26 17:43:13,974 INFO [ims.tmt.events] (Thread-6 (HornetQ-client-global-threads-899588390)) Serialization done ExploreAndCorrelateEvent
    2020-05-26 17:43:13,975 DEBUG [ims.tmt.eventChanges] (Thread-6 (HornetQ-client-global-threads-899588390)) DBDAOFactory.getEventObjectDesc: ExploreAndCorrelateEvent [50d8eec1-0a120c38-2d2d4e97-6f1fb35c] EVENT OBJECT CHANGED status=pre
    2020-05-26 17:43:13,975 DEBUG [ims.tmt.persistence] (Thread-6 (HornetQ-client-global-threads-899588390)) PersistenceProvider: JMS:ID:2d9395ee-9f48-11ea-8297-9d3df959e95b: updateObject: updating object for objectid=50d8eec1-0a120c38-2d2d4e97-6f1fb35c,2)
    2020-05-26 17:43:13,975 DEBUG [ims.tmt.persistence.sql] (Thread-6 (HornetQ-client-global-threads-899588390)) PersistenceProvider: JMS:ID:2d9395ee-9f48-11ea-8297-9d3df959e95b: conn: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@5f8c8a82 sql: update object12_5 WITH (ROWLOCK) set object=? where objectid=? and objecttype=?(50d8eec1-0a120c38-2d2d4e97-6f1fb35c,2) - batched
    2020-05-26 17:43:13,975 DEBUG [ims.tmt.persistence] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetail: current RuntimeStatusDetail id is : 44344809
    2020-05-26 17:43:13,975 DEBUG [ims.jdbc.connections] (Thread-8 (HornetQ-client-global-threads-899588390)) Closed connection: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@1f4fdd82
    2020-05-26 17:43:13,973 DEBUG [ims.RuntimeStatusDetail] (Thread-9 (HornetQ-client-global-threads-899588390)) Received message ID:com.netegrity.ims.statusDetail.RuntimeStatusDetailImpl@727f9756
    2020-05-26 17:43:13,975 DEBUG [ims.tmt.persistence] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetail: done
    2020-05-26 17:43:13,975 INFO [ims.tmt.persistence] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetailAttr: recordID=44344809
    2020-05-26 17:43:13,976 DEBUG [ims.jdbc.connections] (Thread-8 (HornetQ-client-global-threads-899588390)) Opened connection: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@2a9cf0d6 on datasource: org.jboss.jca.adapters.jdbc.WrapperDataSource@f5d938e
    2020-05-26 17:43:13,976 DEBUG [ims.tmt.persistence] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetailAttr: 0 attributes to write for ID: 44344809
    2020-05-26 17:43:13,976 DEBUG [ims.jdbc.connections] (Thread-8 (HornetQ-client-global-threads-899588390)) Closed connection: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@2a9cf0d6
    2020-05-26 17:43:13,976 DEBUG [ims.tmt.persistence] (Thread-8 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-8 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetailAttr: done
    2020-05-26 17:43:13,976 INFO [ims.RuntimeStatusDetail] (Thread-9 (HornetQ-client-global-threads-899588390)) Auditing for RuntimeStatusDetails is disabled.
    2020-05-26 17:43:13,976 DEBUG [ims.RuntimeStatusDetail] (Thread-9 (HornetQ-client-global-threads-899588390)) Writing to the IM TP DB.
    2020-05-26 17:43:13,976 INFO [ims.tmt.persistence] (Thread-9 (HornetQ-client-global-threads-899588390)) PersistenceProvider: Thread-9 (HornetQ-client-global-threads-899588390): saveRuntimeStatusDetail
    2020-05-26 17:43:13,976 INFO [ims.tmt.persistence] (Thread-6 (HornetQ-client-global-threads-899588390)) PersistenceProvider: JMS:ID:2d9395ee-9f48-11ea-8297-9d3df959e95b: starting commitTransaction
    2020-05-26 17:43:13,977 DEBUG [ims.jdbc.connections] (Thread-9 (HornetQ-client-global-threads-899588390)) Opened connection: org.jboss.jca.adapters.jdbc.jdk7.WrappedConnectionJDK7@5752e832 on datasource: org.jboss.jca.adapters.jdbc.WrapperDataSource@f5d938e

    Thanks,
    Jeevan