Symantec IGA

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  • 1.  Portal Delegate feature - with workflow

    Posted Feb 11, 2020 05:19 PM
    Hello,

    In IDM Portal we have a configuration available under personal settings to enable delegation of workitems to other employees.
    I want to set a event driven workflow for that task.
    So everytime somente "adds" a person as delegate, it will trigger a workflow to his manager.
    The problem is that the task in idm ( "PortalPortal Change My Delegation" ) seems to be a special task from type webservices.
    There is no items under EVENTS tab so that the only way to include a workflow would be under the whole admin task.
    This way I would also have to approve via workflow delete events ( when the user returns from vacation and wants to delete a person ).
    In user console I am ok to set this up using "Out of office" task.
    Our problem is setting a workflow in portal.
    Please any suggestion ?




    Thanks,
    Lincoln Sant´Anna


  • 2.  RE: Portal Delegate feature - with workflow
    Best Answer

    Broadcom Employee
    Posted Feb 12, 2020 09:53 AM
    Hello,
      You may just have to setup workflows from IM and not Portal.

    Bill

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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