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Approver Timeline show Information is currently unavailable

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  • 1.  Approver Timeline show Information is currently unavailable

    Posted 12-13-2019 03:38 AM
    Hi Team,
    Identity Suite vapp 14.3 with latest CP1
    Using OOTB Contractor Registration form and setup with single stage approval(Manager approval).

    Requester submitted the request to perform register contractor.
    Then Manager login identity portal ->select task-> when mouse over the timeline(You), then it should "Information is currently unavailable"

    Q. Is this normal ? By right system should display the "Approver" information.
    Note: When i mouse over to "Jeff Andrews",user information does show !!!
    So what wrong here !??


  • 2.  RE: Approver Timeline show Information is currently unavailable
    Best Answer

    Posted 12-13-2019 10:46 AM
    When reviewing "you" in the tasks and viewing the timeline I see the same issue.  Please open a case as it seems this should return the information as it does for everyone else.

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    Best regards,

    Scott Owens
    Sr Support Engineer

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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