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Can`t make connection from identity manager to Jasper report server

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  • 1.  Can`t make connection from identity manager to Jasper report server

    Posted 01-03-2020 09:59 AM

    Hi Team,
    CA Identity Suite 14.3 integrating JasperReportServer with CA IM.

    I have installed the Jasper report server 6.4.3 on WIndows server 2012.
    Report server is successfully installed.

    I`m trying to configure the jasper report with IAM by following the steps in the URL below

    http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/14-3/installing/install-and-configure-ca-business-intelligence-jasperreports-server.html

    Also I used this doc: https://higherlogicdownload.s3-external-1.amazonaws.com/BROADCOM/Install%20and%20Configure%20CA%20CABI.pdf?AWSAccessKeyId=AKIAVRDO7IEREB57R7MT&Expires=1578050929&Signature=MjoHdppT3YiQPFxTji6wq8lr1yU%3D

    But when I configure Report Server connection http:/x.x.x.x:8080/jasperserver-pro/
    with UserID="idmadmin", then test connection. UI return an error "Can`t establish connection"


    I have read all the possible solutions in ca community but it did resolve the problem.

    This is what I have tried:

    1. I copied the iam.jks & iam.properties from the path(/opt/CA/wildfly-idm/modules/com/ca/iam/cajasper/main to<web_application_name>\WEB-INF\config\ 
    2. Restarted IDM and Jasper server.
    3. I turned off firewall en antivirus

    Can someone  help me to reslove this issue please?

    Kind regards,

    Hamada sadik

    Hamada sadik

     

     



  • 2.  RE: Can`t make connection from identity manager to Jasper report server

    Posted 01-03-2020 10:52 AM
    Have you verified that you can telnet to the report server from the IM server?

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    Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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  • 3.  RE: Can`t make connection from identity manager to Jasper report server
    Best Answer

    Posted 01-03-2020 11:31 AM
    Edited by Lynn McMorrow 01-06-2020 04:57 PM
    This is hard to see without screenshots of configuration.  But there are some usual suspects to check:
    1. Are you sure you are consistently using the right user? (I think the documentation has you configure iamuser vs. idmadmin)
    2. Are you sure your user has the appropriate read/write permissions in the repository in Jasper?
    3. Validate you can ping to/from Jasperserver/IDM server (presumably vApp?)
    4. Try losing the trailing / from the URL


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    Broadcom
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  • 4.  RE: Can`t make connection from identity manager to Jasper report server

    Posted 01-06-2020 06:08 AM
    Edited by Hamada Sadik 01-06-2020 06:19 AM
      |   view attached
    Hi Lynn,

    Thanks for the tips the issue is now resloved. I was using the wrong user. Now i`m facing another issue when I try to create a Snapshot database connection in IDM a get the error "Cannot Etablish connection succesfully. (see attachement) Ping to the host 172.16.10.138 was successfull . Do you have any tips?

    Kind regards,

    Hamada sadik


    Attachment(s)

    docx
    Error connection.docx   54K 1 version


  • 5.  RE: Can`t make connection from identity manager to Jasper report server

    Posted 01-06-2020 08:21 AM
    This is likely the association of snapshot definitions with report tasks.  Take a look at the docs here:
    https://techdocs.broadcom.com/content/broadcom/techdocs/language-masters/en/ca-enterprise-software/layer7-identity-and-access-management/identity-manager/12-6-8/administrating/legacy-reporting-using-ca-business-intelligence/how-to-run-a-snapshot-report/associate-a-snapshot-definition-with-a-report-task.html

    Also make sure you have gone into management console and imported the latest roles and tasks for snapshots and reporting.

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    Broadcom
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  • 6.  RE: Can`t make connection from identity manager to Jasper report server

    Posted 01-08-2020 04:37 AM
    Hi Lynn,

    Thanks for the tips the issue is now resloved.

    Kind regards,

    Hamada sadik