Symantec IGA

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  • 1.  Synchronization issue

    Posted Mar 26, 2020 05:22 AM
    Dear Team,

    I am facing issues while assign and revoke roles in AD.
    In identity manage, it will sync but in AD not updated.

    Error Manage:
    Synchronize Role with Users task, Provisioning Role PAM-BSS: Synchronize Role (PAM-BSS) with Users Event: Failed to execute SynchRoleUsersEvent. ERROR MESSAGE: Provisioning Role 'PAM-BSS' synchronization with global users failed: (accounts created: 0, updated: 0, re-created: 0, failures: 1),,

    Thank you,

    ------------------------------
    Network and security Engineer technical associative
    Cas Trading House
    Putalisadak, KTM
    ------------------------------


  • 2.  RE: Synchronization issue
    Best Answer

    Broadcom Employee
    Posted Mar 26, 2020 07:51 AM
    Please review the Provisioning Server's etatrans log (level=7) to see what the cause of the failure is.


  • 3.  RE: Synchronization issue

    Posted Mar 27, 2020 11:31 AM
    Dear Kenneth,

    Could you please provide me the path where I found that log.

    Thank you,


    ------------------------------
    Network and security Engineer technical associative
    Cas Trading House
    Putalisadak, KTM
    ------------------------------



  • 4.  RE: Synchronization issue

    Broadcom Employee
    Posted Mar 27, 2020 11:34 AM
    Provisioning Server\logs folder. The specific location depends on where you installed the product to on the disk.