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CA Identity Governance 14.1 - Changes in default EMAIL template on governance

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  • 1.  CA Identity Governance 14.1 - Changes in default EMAIL template on governance

    Posted 12 days ago
    CA Identity Governance 14.1 - The below email template for certification emails is hardcoded HTML in file /opt/CA/wildfly-ig/standalone/deployments/eurekify.war/BusinessFlowMail.html which is non-editable by Config user.


    1. {BASE_SITE_LINK_NO_HTML}images/emailTemplate/logo.png
    {BASE_SITE_LINK_NO_HTML} is equivalent to a property: portalExternalLink.homeUrl in property setting of IG console. The certifications are set to be seen in Identity Portal protected with Siteminder.

     {BASE_SITE_LINK_NO_HTML} = https://aplogin.xxxxxxx.com/sigma/app/ and  images/emailtemplate/logo.png  make the image URL as https://aplogin.xxxxxxx.com/sigma/app/images/emailtemplate/logo.png  which never loads in email.

    2. How can we modify the email template. like below "updated" and 'copyright" as needed


    Immediate help here is much appreciated!!

    Thanks,
    Tanu Goyal


  • 2.  RE: CA Identity Governance 14.1 - Changes in default EMAIL template on governance
    Best Answer

    Posted 8 days ago

    I have validated you are unable to edit /opt/CA/wildfly-ig/standalone/deployments/eurekify.war/BusinessFlowMail.html through Vapp for 14.1. This was changed with 14.2.  Find "DE337772HTML Email Template for CA Identity Governance cannot be edited." below

    http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-suite/14-2/release-notes/virtual-appliance-release-notes.html#concept.dita_68bb782d941639d9994b5451c76a8b6edc527f94_DefectsFixed

    You will need to upgrade to 14.2 in order to get this functionality.  Thank you.



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    Best regards,

    Scott Owens
    Sr Support Engineer

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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  • 3.  RE: CA Identity Governance 14.1 - Changes in default EMAIL template on governance

    Posted 8 days ago
    Hi @Tanu Goyal

    Friendly reminder. Identity Suite 14.1 is going EOS on 7/30/2020. Can you please confirm that you have an upgrade plan in place?

    Thanks in advance


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    Itamar Budin
    Product Management Lead - Identity Suite | Enterprise Software Division
    Symantec, A Broadcom Company
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