Symantec IGA

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  • 1.  Workflow approver send back request to the requester

    Posted Mar 17, 2020 07:31 PM
    Hi guys,

    I've a custom workflow with 2 step approval.
    I'm tring to find a solution in Workpoint to able the first approver to send back the request to the requester asking change some info in the request and send again to the approver (like a loop).

    This workflow is used to make request form Identity Portal catalog.

    Do you think is possible?


  • 2.  RE: Workflow approver send back request to the requester
    Best Answer

    Broadcom Employee
    Posted Mar 18, 2020 11:33 AM
    Hi Daniele,

    There is a way to configure email to send notification to requester.  However, there is no functionality currently in the product to send the requested back.

    Best regards,
    Frank

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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