Symantec Identity Management

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My request tracking search

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  • 1.  My request tracking search

    Posted 01-03-2020 04:25 AM
    Dear Team,

       How Can we change FullName to UserID in my request tracking tab.? where we need to do configuration?



  • 2.  RE: My request tracking search
    Best Answer

    Posted 01-03-2020 09:13 AM
    Hi Jeevanreddy,
    Try going to portal admin and add a "request scope" in the portal admin UI
    Go to Identity Portal Admin UI --> Modules --> My Requests --> request scope tab
    click new
    create a new request scope.  Only those users who meet the profile rule are able to do the search.

    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-portal/14-3/administrating/administrating-ca-identity-portal/ca-identity-portal-functionality/my-requests.html

    @Catherine Sullivan Are you aware of any other way to change this to display userID.  I am also reviewing:
    ​​​

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    Best regards,

    Scott Owens
    Sr Support Engineer

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    And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

    Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at enterprisestudio@hcl.com. https://www.hcltech.com/enterprise-studio
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