Symantec Identity Management

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Request Failed in Identity Portal

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  • 1.  Request Failed in Identity Portal

    Posted 19 days ago
      |   view attached
    Hi Support

        In my access request implementation, requester required 1st level approval to approve the access request before the requester granted that access. But i am getting an unexpected error pop out in the approval session. This is the scenario for the testing

    1) Requester logged in to identity portal to request an access that required 1st level approval only
    2) Request successfully submitted
    3) Open a private browsing mode and logged in as approval. Leave the web browser without doing any further action
    4) The approval able to saw the requester's request ID updated in "Task" section
    5) Requester cancel the request
    6) Approval try to approve the request that submitted by requester that submitted at the early stage
    7) An error message pop out

    Please refer to the attached file for the full print screen for a better understanding
    Question : 1) Why the access still visible to approval although requester canceled the request
                      2) What is the error message mean

    Regards
    CK

    Attachment(s)



  • 2.  RE: Request Failed in Identity Portal
    Best Answer

    Posted 19 days ago
    Hi Team,
    What Wong tried to explain is that, Approval tried to approve a request(which was cancelled by Requester).
    Because the request is already went into the Approval-My Request queue, when the Approval click "Approve",
    it generate an Error "Request Failed" - Runtime Error - Calling webservice Run Approval Action failed. Workitem action approve Failed.


    anyone faced this kind of issue before ?

    regards,
    William


  • 3.  RE: Request Failed in Identity Portal

    Posted 15 days ago
    After we have upgraded to latest patch level CP1 on IP and IM. We still hit the same issue.