CA Identity Portal (vApp 14.1)- Send mail to initiator from WorkPoint

[Deactivated User]

Hi All,
Greetings!

I am trying to send mail to the initiator in case of rejection (either by Approvor or based on logic) from WorkPoint. However, I am not sure about the configuration as mails are not sending even for the direct mail entering in the Mail Tab of the Node. 

Could anyone help me with doc/link to verify the configuration in WorkPoint regarding Mail and code to send mail to initiator from WorkPoint?

Thanks in advance!

Deepak :)

[Scott Owens]

Confirm the /standalone/deployments/iam_im.ear/config/GeneralMonitor.properties is setup properly.  I recommend checking the logs to see any errors and review the following knowledge article.

Unable to connect to Mail Server: workpoint Error during start up

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=138297




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Best regards,

Scott Owens
Sr Support Engineer

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[Deactivated User]

Thanks Scott for reply!

I have checked the  /standalone/deployments/iam_im.ear/config/GeneralMonitor.properties and it has correct values. Since I'm new, could you please let me know where I could find logs specific to WP errors? 

Thanks in advance!

[Scott Owens]

Please check Designer.log under tools\workpoint\log folder.  Thank you.

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Best regards,

Scott Owens
Sr Support Engineer

------------------------------
And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.

Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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