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Salesforce Endpoint is not creating Users

  • 1.  Salesforce Endpoint is not creating Users

    Posted 10-03-2018 06:07 AM

    I have created an Endpoint for Salesforce. I created Account template and created a provisioning role too. I can able to directly create user to Salesforce endpoint using "Modify User's Endpoint Accounts". Please check below.

    But while Creating User account and assigning provisioning role it is not creating account in salesforce endpoint.. It is throwing error. Even in "View Submitted Tasks" it is not showing error properly. Please help me. Any help is welcome.Thanks in Advance 

     



  • 2.  Re: Salesforce Endpoint is not creating Users

    Broadcom Employee
    Posted 10-03-2018 10:00 AM

    Have you tried the same process thru Provisioning Manager ? 
    I wan to see if the issue is between IM and Provisioning Manager or Provisioning Manager and Salesforce.

     

    Hopefully it will also throw an error in Provisioning Manager .



  • 3.  Re: Salesforce Endpoint is not creating Users

    Broadcom Employee
    Posted 10-07-2018 01:45 AM

    If the replies so far have not answered your question, please open a support case so we can investigate further.



  • 4.  Re: Salesforce Endpoint is not creating Users

    Posted 10-04-2018 11:19 PM

    HI Gordon,

     

     

                 here i am attaching error can you please help me. I am providing Account name from Provisioning manager while creating account .

     



  • 5.  Re: Salesforce Endpoint is not creating Users

    Posted 10-03-2018 10:08 AM

    Hi Gordon,

     

             I created user directly with CA provisioning manager it worked...after that I created one globle user.assigned provisioning role it has account template mapped..this process is not Working in provisioning manager side...even at idm userconsole while creating user assiging provisioning role not creating account in endpoint.error is just failed that is like globle user account created, on target it is failed=1... like that in view submited tasks. 



  • 6.  Re: Salesforce Endpoint is not creating Users

    Posted 10-05-2018 09:35 AM

    You should review the Account Template being used to see what rule strings are being used as it looks like it is referencing a provisioning global user field which is blank.



  • 7.  Re: Salesforce Endpoint is not creating Users

    Posted 10-07-2018 12:49 PM

    Hi Kenny,

     

                       I just reviewed mapped account template values. something is %UE % is in Login id i just changed to %AC% and alias to %UL% it worked well.i finally i resolved that issue