Symantec Identity Management

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Second Approval Step workflow in CA IG

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  • 1.  Second Approval Step workflow in CA IG

    Posted 09-15-2018 06:30 AM

    Hi All,

     

    I am trying to create a second step level workflow in CA Identity Governance. I have followed the steps as per doc but no luck yet. I have cloned and copied an existing user certification workflow. I have added Level2Certify node for 2nd step approval. PFB the screenshot of my workflow.

     

     In workflow properties i have specified property "flow.customgrp.PortalUser.level2approver". This property holds the level 2 reviewer ID.

     

    I am not sure if something is wrong with the workflow i created.

     

    Please advise.

     

    Regards,

    Nishant



  • 2.  Re: Second Approval Step workflow in CA IG

    Posted 09-17-2018 10:48 AM

    What is the behavior of your new workflow process? Are you getting errors? Does the job never reach the second approver?



  • 3.  Re: Second Approval Step workflow in CA IG

    Posted 09-18-2018 01:55 AM

    Can you export the workflow process and attach here?

     

    Thanks,

    Chendra.



  • 4.  Re: Second Approval Step workflow in CA IG

    Posted 09-20-2018 04:19 PM

    Nishant if you can provide some more details we have folks trying to help resolve this for you.  



  • 5.  Re: Second Approval Step workflow in CA IG
    Best Answer

    Posted 10-01-2018 12:02 PM

    Hi Cirillo,

     

    Sorry for the late response.

     

    I was able to resolve the issue. The issue was i have not created Connection with IG using Buildingblock service tab. Once i established the connection it started working. 

     

    Regards,

    Nishant



  • 6.  Re: Second Approval Step workflow in CA IG

    Posted 10-01-2018 12:40 PM

    OK thanks for getting back to us - appreciate the feedback