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IM workflow - approval timeout maximum value?

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  • 1.  IM workflow - approval timeout maximum value?

    Broadcom Employee
    Posted 12-04-2017 09:48 AM

    Hi guys,

    we are having issue to show item in IM for default approver when approval timeout is set up to bigger value (1day, 3days). It works fine when approval timeout is set up to 1 hour.

     

    Do you know if there is any appoval timeout max value? 

     

    Thanks for any comments!



  • 2.  Re: IM workflow - approval timeout maximum value?

    Broadcom Employee
    Posted 12-05-2017 07:57 AM

    We found out it works only with 60mins approval timeout. Only information about approval timeout which i found in IM manual is that 60 min is set up by default.



  • 3.  Re: IM workflow - approval timeout maximum value?
    Best Answer

    Broadcom Employee
    Posted 12-05-2017 09:00 AM

    Hi Martin,

    There is a limit for everything.
    A look at our workflow java source code showed me that this timeout is stored as an int data type, so maximum value is 2,147,483,647 (inclusive). The value is in minutes.
    Also an expiration time of the work item is in milliseconds (timeout * 60 * 1000) and is stored as a long data type.
    So the limit of our timeout value is high as 2,147,483,647/(24*60)=1,491,308 days.

    Regards,

    Philippe.



  • 4.  Re: IM workflow - approval timeout maximum value?

    Broadcom Employee
    Posted 12-05-2017 09:26 AM

    Thank you for explaining Philippe, 

    we must have some missconfiguration in workflow configuration. We have an issue when primary approver is not found, work item should be send to default approver, but it is not. This works only when we have approval timeout for primary approver set exactly 60mins. If we set approval timeout for something else work item is not shown in default approver IM worklist. However we see in View Sumbitted Tasks that item was assigned to default user.

     

    Does anyone saw something similar?

     

    Againg thanks for any comments!

     

    Martin



  • 5.  Re: IM workflow - approval timeout maximum value?

    Posted 12-05-2017 12:05 PM

    Not sure if you have already opened a support case but if not that might be the best approach so that Support can see if they can reproduce the same behavior or not and if not then further review/analysis of your system would be needed.