We did know that CA IDM provides OOTB workflow’s out of which escalation workflow is one. The escalation workflow automatically sends the approval request to the next level approver ,if not approved by the first approver in provide time. But what if we need to escalate manually. Is there any possible way such that the first approver can manually escalate the workflow to the next level approver?
An approver have the power to add approvers to the work item for approval, is that answer your requirement?