Symantec IGA

  • 1.  Credential provider Setting

    Posted 03-30-2017 10:57 AM

    Hi everyone,


    It has been a long time from my last question. Here, I come again ^^''

    Actually, my client use the Credential Provider component so Users can reset their password and unlock it by themselves once security questions were well answered. 

    after answering these questions, the authentication page of CA Identity Manager shows up.

    So I need to click " return" and close this authentication page to Identity Manager, So I can reset my password.


    Have you an Idea please if I can get rid off this authentication page ?


  • 2.  Re: Credential provider Setting

    Broadcom Employee
    Posted 03-30-2017 11:08 AM


      If you look here:Credential Provider Registry Settings - CA Identity Manager - 12.6.8 - CA Technologies Documentation 


      there is a setting for:

    • comp508
      Enables the Return function in a menu. If unchecked, the Return dialog is used

      My assumption is that this is checked.

      If it is unchecked does it provide the behavior that you want?


    Bill Patton

  • 3.  Re: Credential provider Setting

    Posted 03-31-2017 04:03 AM

    Thanks for your answer Bill.

    Yes it is checked in the current configuration.

    I will try that and keep you updated.



    Hassen NASRI

  • 4.  Re: Credential provider Setting

    Posted 04-03-2017 05:03 AM

    Badly, that does not work... I have a small window that appears during the process with the mention to come back to the platform.

  • 5.  Re: Credential provider Setting

    Posted 04-04-2017 05:30 AM

    To explain it better,


    After answering security questions and changing my password, I have the attached web page.


    Users are obliged to click on " Revenir" ( Quit in English) to connect to their sessions again.

    I want to get rid of this page and go directly to the windows authentication fields.

  • 6.  Re: Credential provider Setting

    Broadcom Employee
    Posted 04-04-2017 07:18 AM

    Hmm... Not sure there is a setting to do this.

    The only setting that changes the behavior of that redirect is the return checkbox.


    You maybe able to open an idea for this functionality. I would suggest screen scrapping your entire desired functionality when you do.



    Bill Patton